Managed Services Engineer, Mandarin Fluency Required

4 weeks ago

Calamba, Philippines CommandLink Full time

Overview

Managed Services Engineer, Mandarin Fluency Required

Join to apply for the Managed Services Engineer, Mandarin Fluency Required role at Command|Link.

About Command|Link

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform.

Command|Link has Revolutionized The IT Industry By Tackling The Problems Our Competitors Create. In Recognition For Our Unprecedented Innovation And Dedication, Command|Link Has Been Awarded

  • SD-WAN Product of the Year
  • ITSM Visionary Spotlight
  • UCaaS Product of the Year
  • NaaS Product of the Year
  • Supplier of the Year
  • AT&T Strategic Growth Partner
About Your New Role

We are seeking a Managed Services Engineer to support and deliver superior service to ISP/MSP business customers worldwide. This is a Full-Time, 100% Remote opportunity with multiple shift options available.

Important: Mandarin fluency is required.

Key Responsibilities
  • Provide end-to-end support for customers with a focus on SDWAN (preferably Cato), Internet, and related services.
  • Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems.
  • Support the provisioning and onboarding of new customers for managed services.
  • Collaborate with vendors to resolve support issues and ensure smooth service delivery.
  • Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving.
  • Maintain excellent customer relationships by delivering outstanding support.
  • Mentor and train fellow engineers on complex technical issues and solutions.
What You’ll Need For Success
  • Bachelor’s degree or equivalent experience.
  • 3–5 years of relevant experience in a fast-paced technical environment, with expertise in SDWAN (Versa Networks preferred).
  • CCNA/CCNP certifications are highly desirable.
  • Strong command-line networking skills (Cisco, Fortinet, Juniper).
  • Strong firewall configuration experience (Fortinet preferred).
  • Deep understanding of BGP, OSPF, VRRP.
  • Knowledge of routers, firewalls, NAT, COS/QOS, and network design principles.
  • Familiarity with SOC 2 compliance and processes.
Why You’ll Love Life at Command|Link

Join us at Command|Link, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?

  • Room to grow at a high-growth company
  • An environment that celebrates ideas and innovation
  • Your work will have a tangible impact
  • Flexible time off
  • Fun events at cool locations
  • Employee referral bonuses to encourage the addition of great new people to the team
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Engineering and Information Technology
Industries
  • Software Development
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