Senior Manager, Partner Service Delivery, APAC
2 days ago
Senior Manager, Partner Service Delivery, APAC Join to apply for the Senior Manager, Partner Service Delivery, APAC role at Airbnb. Get AI-powered advice on this job and more exclusive features. Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Difference You Will Make The Senior Manager, Partner Service Delivery, APAC uses innovative and scalable performance management processes to drive service delivery performance metrics that our partners produce for our customers. The Service Delivery manager will manage a team of regional operations managers who support the successful execution of Airbnb’s outsourcing strategy. Extensive leadership and people management is needed with focus on people management, continuous process improvement and stakeholder management. This role will also be responsible for identifying performance improvements opportunities and driving those efficiencies through the shared services teams within Community Support. Effective in working in cross functional teams and business partners is a must. A Typical Day Responsible for the day-to-day delivery of customer support across a broad network of global partners in a multi-channel environment Accountable to ensure the highest level of support is delivered with particular focus on customer satisfaction and resolution Lead a team of Regional Operations Managers responsible for driving an optimal day to day operational performance to meet critical KPIs such as SLAs, NPS, efficiency metrics within their service tiers to ensure optimal customer support at every interaction Support the rollout and adoption of strategic initiatives related to customer experience improvement Drive standardization of operating playbook/management across partner sites Collaborate cross-functionally with Partner Optimization, FP&A, and Insights to develop metrics and dashboards to manage Partner performance Collaborate cross-regionally to drive results based on regional accountability but with the collaborative approach for the united global view in mind. Conduct monthly and quarterly business reviews with partners and senior leadership. Adopt and apply the latest best practices related to partner performance management. Lead partner performance programs with large service delivery impact. Develop and incubate relationships with operations managers, directors, and executives within the region’s partners Your Expertise Minimum of more than 10 years of management experience in Service Delivery Partner Operations and 15–20 years of relevant experience Experience working in a global and matrixed environment Proven track record of leading teams and driving results at scale Experience in analytical field Onshore and offshore experience preferred Degree in business related field Our Commitment To Inclusion & Belonging Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively‑led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. #J-18808-Ljbffr
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Finance Business Partner
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, Metro Manila, Philippines Indie Campers Full timeIndie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform, we have welcomed...
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Regional Human Resources Business Partner APAC
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People Operations Partner
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, Metro Manila, Philippines Indie Campers Full timeAbout us Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform, we have...
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Philippines Globe Telecom Full time ₱1,200,000 - ₱2,400,000 per yearAt Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.Job DescriptionOversee and manage the shared services function within the organization. Leads a team of professionals and work collaboratively with various...
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, , Philippines ExlService Holdings, Inc. Full timeSenior Manager-Partner Operations-Operations Job Info Job Identification 3214 Posting Date 05/21/2025, 06:04 AM Locations Exl PHP OneE-com (Work From Office) Job Role Partner Operations-Operations Experience (In Years) 3-6 Job Description The role requires a good understanding of the BPO industry from a cross-functional perspective, especially operations and...
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Revenue Management Senior Analyst-APAC
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, Metro Manila, Philippines Indie Campers Full timeJoin to apply for the Revenue Management Senior Analyst-APAC role at Indie Campers About Us Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at...