Group Manager – Workforce Management

On-site - Quezon City 1-3 Yrs Exp Diploma Full-time Job Description Government Mandated Benefits Oversee and manage the retail operations of multiple stores to ensure optimal performance. Develop and implement strategies to enhance customer experience and sales growth. Conduct regular performance evaluations and provide coaching and support to store...

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better...

JOB SUMMARY:The Group Tax Manager leads and manages the overall tax strategy, compliance, and governance across all business units and legal entities within the group. The role ensures accurate tax reporting, optimization of the group's tax position, and compliance with domestic tax laws.This position serves as the key tax advisor to management, ensuring the...

RELX | Quezon City, National Capital Region, Philippines Workforce Management Analyst I The Workforce Management Analyst I is responsible for forecasting, scheduling, reporting and real‑time management of telephonic/voice, e‑mail and chat operations for various teams in REPH and offshore business unit partners. Responsibilities Analyze workforce metrics,...

About UsHelpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative...

We're Hiring: Group Brand Manager We are looking for a dynamic and strategic Group Brand Manager to lead our brand initiatives and drive growth across multiple product lines. The ideal candidate will possess strong leadership skills, a deep understanding of brand strategy, and the ability to work collaboratively within cross-functional teams....

Responsibilities:Manage day-to-day operations of the WFM team.In-charge of Capacity PlanningActively participates in planning and implementation activities of new LOBsMonitors and manages dynamic customer demand patterns and agent availabilityAnalyzes and recommends corrective services within client limits to improve site performanceOversees intraday...

Work Details:Full onsiteNight shiftVirtual ProcessQualifications:Bachelor's degree in related field from a four-year college or university with more than seven years of relevant experience (with at least two years of Progressive Management Experience) preferred7 years of experience with call center and process improvement preferred; customer satisfaction...

Job Summary:The Manager – Workforce Management is responsible for leading the WFM team in planning, forecasting, scheduling, and real-time management of contact center operations to achieve optimal service levels and operational efficiency. The role ensures that staffing levels align with business requirements while maintaining cost-effectiveness and...

Assist in overseeing the daily performance of the Forecast and Scheduling. Tracks Team Attendance Timekeeping Record. Handles the documentation related to company policy deviation on schedule adherence. Conducts performance appraisals on Schedule analysts periodically. Alerts Operations on any potential or real risk to the production team with regards to...