
Director of Operations
2 weeks ago
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Direct message the job poster from BettingJobs
Recruitment Consultant at Bettingjobs.comBettingJobs is working with a well established gaming brand seeking to expand their senior team based in Manila with the addition of a Director of Operations.
The Director of Operations ensures that Customer Service, Payments & Fraud, and Casino Content run in sync—meeting regulatory obligations, delivering seamless player experiences, and hitting growth and risk targets across Asian markets.
Responsibilities- Set the Direction: Translate business strategy into a 12–18 month operations roadmap with quarterly targets for CS, Payments/Fraud, and Casino Content.
- Approve quarterly roadmaps and allocate resources across functions.
- Lead multi-function team through direct leadership of functional Heads.
- Hire, develop, and performance-manage senior leaders; build succession pipelines and growth paths.
- Run data-driven reviews: weekly ops dashboards, monthly deep dives, and quarterly business reviews.
- Ensure full compliance with Asian market regulations; maintain audit-ready SOPs and evidence.
- Monitor performance rigorously, coach leaders, and intervene early to correct drift in KPIs, compliance, or culture.
- Own incident governance (fraud spikes, outages,
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