Client Success Support

3 weeks ago

Ilocos Sur Philippines Buscojobs Full time

Overview

Location: Taguig, National Capital Region. Company: Tata Consultancy Service. Posted today. Urgent hiring for Customer Service Representative and Technical Support Representative. Onsite work at BGC, Taguig.

Job Description

We are looking for a personable, experienced Customer Service and Technical Support Representative to join our expanding team. You will provide expert advice and information to our potential customers regarding a variety of products and services offered by our company and clients. You will play a key role in increasing profitability and sales revenue through excellence in customer service and a consultative approach to selling and client conversion. No assessment; initial and final interviews only. Start ASAP.

Responsibilities
  • Provide expert information and guidance to potential customers about products and services.
  • Deliver excellent customer service and support to increase client conversion and sales revenue.
  • Handle inquiries and resolve issues with a consultative approach.
  • Follow company procedures and policies for customer interactions and data handling.
  • Coordinate with internal teams as needed to ensure customer satisfaction.
Qualifications
  • COLLEGE GRADUATE for any computer course-related field (for TSR only) with 12+ months of BPO experience.
  • COLLEGE UNDERGRADUATE, COLLEGE LEVEL, or ASSOCIATE GRAD. with 24 months (2 years) of BPO experience.
  • Willing to WORK ONSITE.
  • Excellent English communication skills.
Salary & Benefits
  • Salary: Php 25,000.00 - Php 31,000.00 per month.
  • HMO up to Php 400,000.00; medical HMO insurance effective Day 1 (up to 2 Million including 3 dependents).
  • Php 10,000.00 worth of medicine reimbursement (up to 40,000.00 with 3 dependents).
  • Equipment provided if company conducts WFH; on-site work available.
  • Other benefits: paid training, opportunities for promotion, flexible schedule, transport/parking, life and health insurance, etc.
Schedule
  • 8-hour shift with various options (evening, night, rotational, etc.).
  • Overtime and shift flexibility as applicable.
Education & Experience
  • Education: Bachelor's degree preferred; various levels considered depending on role.
  • Experience: Customer Service Representative - 1 year (preferred).
Additional Information

COVID-19 considerations: No specific assessment; processes conducted virtually if applicable. Onsite work in Taguig/BGC. Must be able to commute/relocate to Taguig City.

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