Back-Office CSR
4 weeks ago
Overview
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you
ResponsibilitiesAccount specific roles and responsibilities
Census Management:
- Review and process the daily Census report from the Prior Authorization Department, including new admissions and patient transfers.
- Cross-reference patient information with the Medicaid portal to determine whether authorizations are required.
- Accurately enter all patient data regardless of authorization status.
- Tag and flag cases that require authorization for tracking and escalation.
Authorization Follow-up:
- Identify and follow up on authorizations that have been pending for over 30 days.
- Contact insurance companies directly to obtain status updates and clarify where the case is pending in the review process.
- Document all communication and update case statuses in the system accordingly.
- At least 6 months BPO experience handling US Healthcare Insurance
- Preferably with long term care, census, or authorizations experience
- Familiar with MS Tools (Word, Excel, Outlook)
- Good verbal and written English skills
- Must be willing to work on-site in Mandaluyong
- Amenable working night shifts
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives
-
Back-Office Reporting Associate
2 weeks ago
Mandaluyong, Philippines ISTA Solutions Full timeISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Back-Office CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused...
-
Back-Office Reporting Associate
2 weeks ago
Mandaluyong, Philippines ISTA Personnel Solutions Full timeISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Back-Office CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused...
-
Back Office CSR
1 week ago
Mandaluyong City, National Capital Region, Philippines ISTA Personnel Solutions Full time ₱250,000 - ₱450,000 per yearISTA Solutions, an outsourcing/offshoring company, is in search of an experienced HR Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on...
-
Back Office CSR
1 week ago
Mandaluyong City, National Capital Region, Philippines ISTA Personnel Solutions Full time ₱250,000 - ₱450,000 per yearISTA Solutions, an outsourcing/offshoring company, is in search of an experienced HR Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on...
-
Back Office CSR
5 days ago
Mandaluyong, Philippines ISTA Personnel Solutions Full timeISTA Solutions, an outsourcing/offshoring company, is in search of an experienced HR Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on...
-
Back-Office CSR
4 weeks ago
Mandaluyong, Philippines ISTA Solutions Full time1 month ago Be among the first 25 applicants ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life...
-
CSR - Teller, Libertad Mandaluyong Branch
1 week ago
Mandaluyong City, National Capital Region, Philippines Metrobank Full time ₱150,000 - ₱250,000 per yearExternalBe #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your...
-
Mandaluyong, Philippines ISTA Personnel Solutions Full timeOverview ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Customer Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on...
-
Customer Care Representative
4 weeks ago
Mandaluyong, Philippines San Miguel Corporation Full timeOverview Title: Customer Care Representative - Local Service Desk Location: Mandaluyong City (ABK0), PH Work Base: HOC - Mandaluyong City Date: Aug 7, 2025 Description: CSR serves as the single point of contact and central reception for all computing concerns and inquiries . He/Sheshall also handle escalation, monitoring, and client feedback mechanisms....
-
Mandaluyong City, National Capital Region, Philippines Emapta Full time ₱25,000 - ₱30,000 per yearYour Voice, Their First ConnectionWhat if your career gave you the space to breathe, recharge, and truly live? Imagine wrapping up your shift and having the evenings free to catch up with loved ones, unwind over dinner, or simply enjoy quiet time. This role offers the stability of structured hours and a supportive workplace, so you can focus on your career...
