Back Office CSR

2 weeks ago

Mandaluyong City, National Capital Region, Philippines ISTA Personnel Solutions Full time ₱250,000 - ₱500,000 per year

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced HR Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Account specific roles and responsibilities:

Administrative and Back Office

  • provides administrative support across the HR, Benefits, and HRIS functions.
  • uploading and tracking documents in the HRIS, processing department related invoices, and maintaining internal systems and trackers.

HR Support

  • Review and process HR-related invoices
  • Upload associate documents into the HRIS (e.g., terminations, transfers, onboarding forms)
  • Maintain and update HR data within the system
  • Support onboarding/offboarding processes as needed
  • Assist with audit preparation and file maintenance
  • Respond to basic HR-related administrative requests

Benefits Support

  • Process and track benefits-related invoices
  • Upload and maintain benefits documents (e.g., COBRA notices, enrollment forms) in the HRIS
  • Track benefits-related Leave of Absence activity and data points with Direct Bill
  • Coordinate with vendors for administrative follow-up (as needed)
  • Assist with benefits-related audits and compliance tracking

HRIS Administration

  • Excel and report generation
  • There is no external voice component to the work, but there are a lot of emails. A lot of Excel work as well across all departments.
Requirements
  • At least 6 months experience as an HR Associate / Generalist
  • Experience with HRIS platforms is an advantage
  • BPO Experience is a PLUS
  • Good working knowledge with MS tools
  • Proficiency in MS Excel (Pivot, V-LOOKUP)
  • Strong organizational and multitasking skills.
  • Excellent verbal and written English skills
  • Attention to detail and accuracy.
  • Ability to work independently and as part of a team.
  • Discretion and integrity when handling confidential information.
  • Wiling to work onsite in Mandaluyong
  • Amenable working night shifts
Benefits

What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Stong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all-inclusive environment where everyone thrives

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