CSR | 6 Mos BPO Exp | Ortigas | Onsite | Shifting | PHP25K

Your Voice, Their First Connection

What if your career gave you the space to breathe, recharge, and truly live? Imagine wrapping up your shift and having the evenings free to catch up with loved ones, unwind over dinner, or simply enjoy quiet time. This role offers the stability of structured hours and a supportive workplace, so you can focus on your career while keeping life's best moments intact.

Job Description

As a Customer Service Representative, you'll provide frontline assistance for car park access, pricing, and service inquiries while ensuring accurate logging, troubleshooting, and compliance. Your role will be pivotal in maintaining seamless operations and excellent customer experiences.

Job Overview

Employment type: Full-time

Shift: Shifting

Work setup: Onsite, Ortigas

Salary: PHP 25,000

Exciting Perks Await

• Competitive Salary Package
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• HMO coverage with free dependent upon regularization
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Minimum 6 months of BPO customer service experience.
• Solid CSR background with no short employment stints
• Strong customer service skills in handling inquiries and concerns
• Ability to troubleshoot and resolve issues in a fast-paced setting
• Excellent verbal and written English communication skills
• Willingness to work onsite in Ortigas
• Flexibility to work on shifting schedules
• Familiarity with intercom systems, control center operations, or IT service desk processes (an advantage but not required)

Personal Attributes:

• Commitment to working professionally and conscientiously, upholding trust and confidence.
• Consideration of financial, social, and environmental sustainability in business practices.
• Responsibility for delivering work outcomes with efficiency, professionalism, and integrity.
• Commitment to personal development and collaborative teamwork.
• Dedication to living the values of people first, resilience, integrity, daring, and passion.

Your Daily Tasks

• Answer intercom inquiries regarding car park access, pricing, accounts, vouchers, lockouts, and services for Voyager and Legacy car parks
• Provide clear, professional, and positive customer assistance
• Log and categorize customer interactions accurately using correct wrap codes
• Troubleshoot and resolve issues efficiently, escalating when necessary
• Process manual payments securely in compliance with privacy regulations and PCI standards
• Report and track equipment faults through the IT service desk
• Coordinate with internal stakeholders to escalate and resolve service disruptions
• Follow approved scripts, SOPs, and templates to maintain service consistency
• Adhere to SLAs by ensuring prompt response and resolution of inquiries
• Maintain knowledge of policies, procedures, and system updates
• Contribute to a clean and organized control room environment

About the Client

Our client is a trusted leader in the commercial parking industry, managing operations across multiple facilities with innovation and care. They are dedicated to ensuring seamless access, safety, and efficiency for all users while supporting communities with sustainable practices. Their focus on customer experience and operational excellence makes them an industry leader in transforming urban mobility.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra