
Customer Care Representative
3 days ago
Title: Customer Care Representative - Local Service Desk
Location: Mandaluyong City (ABK0), PH
Work Base: HOC - Mandaluyong City
Date: Aug 7, 2025
Description: CSR serves as the single point of contact and central reception for all computing concerns and inquiries . He/Sheshall also handle escalation, monitoring, and client feedback mechanisms.
Responsibilities- First level phone-in, email and walk-in technical support for helpdesk, hardware/software, network and SAP queries
- Facilitate requests for SAP password reset, access in Pethub and enable PC username in Active Directory
- Centralized local dispatch of helpdesk, network and or SAP related queries or problems to helpdesk, network support and or SAP support personnel
- Update end users of progress of requests or status or repair
- Preparation of daily regular status report of all support services activities rendered
- Preparation of software and hardware problem incidence reports as may be required
- Assist in the installation of Cisco certificates
- Creation of PG WiFi username and password send to users thru email
- Assist users in Office 365 Self Service password reset
- Provide SAP Logon Pad to client users
- Perform other analogous tasks related to the program / account
- Employee may be assigned in varying work schedules depending on requirement of the business.
Qualifications: College graduate (preferably IT-related course); with above average computer skills; effective written and verbal communication skills; effectiveproblem solving skills
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