Staff Specialist Trainer

2 weeks ago

Cebu City, Philippines CallTek Full time
Overview

We're looking for a dynamic and client-focused Staff Specialist Trainer / Onboarding Specialist to join our team. This hybrid role blends training, onboarding, and frontline client support. You will play a critical role in ensuring both new and existing customers are well-supported and confident in using our SaaS platform. The ideal candidate is a strong communicator, comfortable running demos, conducting live trainings, and responding to real-time client needs with empathy and clarity.

Key Responsibilities
  • Conduct weekly training sessions for both new and existing clients
  • Deliver live product demonstrations and provide hands-on onboarding support
  • Serve as a client-facing representative, offering high-touch, empathetic support
  • Develop and maintain support materials, including knowledge base articles and training videos
  • Collect, document, and track client feedback, feature requests, and software issues
  • Collaborate with internal teams to enhance training resources and the overall customer experience
  • Provide onboarding and troubleshooting support to both internal teams (e.g., Sanguine) and external clients
  • Ensure clients feel heard and valued by delivering clear, personalized software walkthroughs
Qualifications
  • 2+ years of experience in a customer-facing role—training, onboarding, or support—within a SaaS environment
  • Strong verbal and written communication skills; confident in leading calls and presentations
  • Actively listens and empathizes with client concerns to ensure excellent service
  • Detail-oriented and proactive in addressing client needs and following up on product-related issues
  • Comfortable working in a fast-paced, evolving environment
Technical & Tool Proficiency
  • Familiar with tools such as HubSpot, Userpilot, Loom, and automation platforms
  • Experience recording training or onboarding videos and using automation for client education
  • Exposure to Salesforce, Zoho, or similar CRM platforms is a bonus
Must-have Attributes
  • Tech-savvy, client-focused, and highly organized
  • Patient and thoughtful when guiding users transitioning from manual systems like spreadsheets
  • Passionate about creating a seamless and empowering onboarding experience
  • Thrives in collaborative teams and enjoys contributing to a growing organization
Schedule
  • Monday-Friday, 8 AM - 6 PM Central Time (Hybrid/On-site)
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