Staff Specialist Trainer

1 week ago


Cebu City, Philippines Staff4Me Full time

Overview We’re looking for a dynamic and client-focused Staff Specialist Trainer / Onboarding Specialist to join our team. This hybrid role blends training, onboarding, and frontline client support. You will play a critical role in ensuring both new and existing customers are well-supported and confident in using our SaaS platform. The ideal candidate is a strong communicator, comfortable running demos, conducting live trainings, and responding to real-time client needs with empathy and clarity. Responsibilities Conduct weekly training sessions for both new and existing clients Deliver live product demonstrations and provide hands-on onboarding support Serve as a client-facing representative, offering high-touch, empathetic support Develop and maintain support materials, including knowledge base articles and training videos Collect, document, and track client feedback, feature requests, and software issues Collaborate with internal teams to enhance training resources and the overall customer experience Provide onboarding and troubleshooting support to both internal teams (e.g., Sanguine) and external clients Ensure clients feel heard and valued by delivering clear, personalized software walkthroughs Qualifications 2+ years of experience in a customer-facing role—training, onboarding, or support—within a SaaS environment Strong verbal and written communication skills; confident in leading calls and presentations Actively listens and empathizes with client concerns to ensure excellent service Detail-oriented and proactive in addressing client needs and following up on product-related issues Comfortable working in fast-paced, evolving environments Technical & Tool Proficiency Familiar with tools such as HubSpot, UserPilot, Loom , and automation platforms Experience recording training or onboarding videos and using automation for client education Exposure to Salesforce, Zoho , or similar CRM platforms is a bonus Must be Tech-savvy, client-focused, and highly organized Patient and thoughtful when guiding users transitioning from manual systems like spreadsheets Passionate about creating a seamless and empowering onboarding experience Thrive in collaborative teams and enjoy contributing to a growing organization Schedule Monday–Friday, 8 AM – 6 PM Central Time (Onsite) #J-18808-Ljbffr



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