Staff Specialist Trainer
1 week ago
Overview We’re looking for a dynamic and client-focused Staff Specialist Trainer / Onboarding Specialist to join our team. This hybrid role blends training, onboarding, and frontline client support. You will play a critical role in ensuring both new and existing customers are well-supported and confident in using our SaaS platform. The ideal candidate is a strong communicator, comfortable running demos, conducting live trainings, and responding to real-time client needs with empathy and clarity. Responsibilities Conduct weekly training sessions for both new and existing clients Deliver live product demonstrations and provide hands-on onboarding support Serve as a client-facing representative, offering high-touch, empathetic support Develop and maintain support materials, including knowledge base articles and training videos Collect, document, and track client feedback, feature requests, and software issues Collaborate with internal teams to enhance training resources and the overall customer experience Provide onboarding and troubleshooting support to both internal teams (e.g., Sanguine) and external clients Ensure clients feel heard and valued by delivering clear, personalized software walkthroughs Qualifications 2+ years of experience in a customer-facing role—training, onboarding, or support—within a SaaS environment Strong verbal and written communication skills; confident in leading calls and presentations Actively listens and empathizes with client concerns to ensure excellent service Detail-oriented and proactive in addressing client needs and following up on product-related issues Comfortable working in fast-paced, evolving environments Technical & Tool Proficiency Familiar with tools such as HubSpot, UserPilot, Loom , and automation platforms Experience recording training or onboarding videos and using automation for client education Exposure to Salesforce, Zoho , or similar CRM platforms is a bonus Must be Tech-savvy, client-focused, and highly organized Patient and thoughtful when guiding users transitioning from manual systems like spreadsheets Passionate about creating a seamless and empowering onboarding experience Thrive in collaborative teams and enjoy contributing to a growing organization Schedule Monday–Friday, 8 AM – 6 PM Central Time (Onsite) #J-18808-Ljbffr
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Customer Support Trainer
7 days ago
Cebu City, Central Visayas, Philippines KMC Solutions Full time ₱900,000 - ₱1,200,000 per yearCustomer Support TrainerWork Set-up: Onsite (Cebu Exchange Tower, IT Park)Schedule: Night ShiftJob Description:In your role as a Training Specialist III, you will be expected to assess the training needs of employees or clients and help develop programs that enhance their abilities and performance. Your job description typically includes the creation of...
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Process Trainer
2 weeks ago
Cebu City, Central Visayas, Philippines RSD Human Resource Management Consultancy Full time ₱480,000 per yearThe Process Trainer is responsible for delivering effective training programs to ensure that new hires and existing employees gain the necessary knowledge, skills, and competencies to perform their roles efficiently. This role involves designing, facilitating, and evaluating process training sessions, as well as collaborating with stakeholders to identify...
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Trainer - BPO
5 days ago
Cebu City, Central Visayas, Philippines RSD Human Resource Management Consultancy Full time ₱300,000 - ₱600,000 per yearQualificationsBachelor's degree or equivalent experience preferred.At least 1–2 years of experience as a Trainer or Learning Specialist in a BPO or contact center environment.Strong facilitation and presentation skills, with the ability to engage adult learners.Excellent communication skills, both verbal and written.Job Type: Full-timePay: Up to...
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Retail Marketing Trainer
2 weeks ago
Cebu City, Central Visayas, Philippines Jetti Petroleum Inc. Full time ₱400,000 - ₱600,000 per yearCompany DescriptionJetti Petroleum Inc. is a 100% Filipino-owned independent oil company dedicated to providing fairly-priced and high-quality petroleum products. Established in 1998, Jetti initially supplied fuels to industrial firms and transport terminals and has since expanded to retailing. With over a hundred gas stations across Luzon, Visayas, and...
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Trainer Specialist
1 week ago
Cebu City, Central Visayas, Philippines Regent Business Process Full timeJob Responsibilities:Facilitate classroom and virtual training sessions on product knowledge, call handling, customer service & technical support, sales techniques, and company processes.Assist in designing, developing, and updating training materials in line with business needs, process changes, and sales strategies.Conduct side-by-side coaching, one-on-one...
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Indonesian Language Specialist – AI Trainer
2 weeks ago
Sorsogon City, Philippines Invisible Expert Marketplace Full timeIndonesian Language Specialist – AI Trainer Join to apply for the Indonesian Language Specialist – AI Trainer role at Invisible Expert Marketplace Overview We’re looking for Indonesian language specialists who live and breathe Indonesian grammar, syntax, morphology, phonology, semantics, and pragmatics. You’ll challenge advanced language models on...
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Travel Sales Trainer
2 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timePosition Title: Trainer - Travel Sales (Cebu) | OnsiteStart Date: ASAP Account Type: Travel Sales Support Type: Voice Work Setup: Fully Onsite Shift & Rest Days: Night Shift Educational Qualification: At least completed 2nd year of college or higher Work Experience: At least 3 years of total experience, including 6 months to 1 year as a TrainerProven...
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Trainer / Training Specialist (BPO)
1 week ago
Cebu, Philippines TASQ Staffing Solutions Full timeWork Arrangement: On-site (Cebu City) Shift Schedule: Shifting Schedule (24x7) Role Requirements: ● At least 2 years completed in college (no back subject/s) ● At least 1 year of experience as a Trainer in BPO ● Preferred: retail or e-commerce account exp, but can be a Trainer for any customer service voice accounts ● Good...
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SEO Specialist
1 week ago
Cebu City, Philippines Staff Outsourcing Solutions Full timeOn-site - Cebu 1-3 Yrs Exp High/Senior High School Full-time Job Description We are URGENTLY looking for an SEO SPECIALIST / E-COMMERCE SPECIALIST for an onsite assignment (graveyard shift). Duties but not limited to: Develop optimization strategies that increase the company’s search engine results rankings Research SEO keywords to use throughout the...
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BPO Trainer
1 week ago
Cebu City, Central Visayas, Philippines Global Healthcare Resource Phils Inc Full time ₱480,000 per yearQualifications:Proven experience as a Trainer / L&D Specialist in the BPO industry.Strong facilitation skills for both classroom and virtual sessions.Excellent communication, coaching, and interpersonal skills.Skilled in developing engaging training content for diverse learning styles.Detail-oriented with strong organizational and reporting...