Global Operations Support Specialist

4 weeks ago


Quezon City, Philippines Hemmersbach GmbH & Co. KG Full time

Ensure successful and high-quality service delivery by effectively supporting business with global projects. Contact us directly if you have any questions about this open job position 2+ years of previous work experience (or equivalent) in similar or service desk agent position MS Office knowledge (especially Excel/ Power Point) Ability to draw conclusions from data analysis Ability to multitask and prioritize As a Global Operations Support Specialist, you are to: Act as communication link between team members and ensuring that everybody understands their individual roles and responsibilities. Coordinate and prioritize tasks/tickets among the team according to daily plan prepared by Team Leader Ensure internal and external customer satisfaction by reviewing customer (external and internal) feedback, managing customer escalations Act as a mentor for newcomer and supporting all colleagues if needed Monitor measures and KPIs to provide high level support by entire team Prepare reports and analysis of tickets for project Stakeholders Analyze closed tickets to find possibilities for improvement and propose improvement measures (processes and tasks) Be part of us Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company. Buddy program Health/ Medical insurance Internal career development program Onboarding program Job-Id: 18250 Global Operations Support Specialist Philippines – Quezon CityDrag'n'Drop Files hereorClick to browse files I want to be considered for future recruitment. Read more #J-18808-Ljbffr



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