Customer Service Representative

21 hours ago

Manila, Philippines Transcom Full time
Customer Service Representative (CSR- Onsite) for Logistics Campaign- Manila, Philippines

Job category: Customer Service Representative (CSR)

Transcom is looking for talented individuals like you to join our team Be a Customer Service Representative (CSR) for our Logistics Campaign at Transcom Pasig- Tiendesitas site. This role focuses on driving customer satisfaction by handling inquiries, addressing concerns, and maintaining extensive product knowledge.

What's in it for YOU

Driven by our "Malasakit" culture, we ensure our team members are well-cared for by offering these benefits:

  • Day 1 HMO
  • Rice Subsidy
  • Clothing Allowance
  • 24/7 Teleconsult
  • Free Psychologist Consultation
  • In-house & Online Pharmacy
  • Retirement Fund
  • Free Meals & Medicine (via Transcom’s Tap Card Rewards)
  • Loyalty Incentives
  • Free Shuttle Service
Join our Transcom Family as a Customer Service Representative (CSR) for Logistics Campaign

The CSR’s main task is to provide a full range of customer service to clients via phone, fax, or email, including handling incoming and outgoing calls (including sales calls). The service should be accurate, polite, and competent. Additional duties may include data entry and back-office tasks, which should be completed accurately and promptly. Responsibilities may expand as the business needs evolve.

Key Responsibilities
  • Maintain a positive attitude and be receptive to feedback from Team Leaders and colleagues.
  • Support team motivation and take responsibility for assigned tasks.
  • Meet or exceed targets set by Team Leaders.
  • Propose motivational activities and continuous improvement ideas.
  • Adhere to scheduled breaks, lunches, and attendance requirements.
  • Complete self-training via the Intranet.
  • Understand and meet quality expectations for various clients and projects.
  • Participate in problem-solving and process improvement initiatives.
Qualifications
  • Possess a positive attitude.
  • Excellent interpersonal skills, both written and oral.
  • Take ownership of quality, competence, and commitment.
  • Enjoy autonomy and results-focused work.
  • Highly motivated, energetic, and adaptable to change.
Life at Transcom

At Transcom, we are committed to our clients and each other. We foster a culture of dignity, equality, and respect, aiming to build a supportive and inclusive environment. We believe in developing our people and recognizing their efforts. Join us to grow your skills and make a positive impact in our community.

Note: Please have your pre-employment documents ready (such as SSS, Pag-ibig, TIN, etc.) prior to your start date with Transcom.

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