Operations Analyst

1 week ago

Davao City, Philippines Connext Full time

Overview The Operations Analyst is responsible for ensuring seamless service delivery by monitoring team member utilization, addressing deviations in schedules, maintaining business continuity plans, and fostering a productive and cohesive team environment. Responsibilities Monitor team member utilization using Uptime Monitoring tool and identify any inconsistencies in service delivery. Communicate schedule deviations, such as tardiness, absence, work interruptions, and shrinkage, to clients and stakeholders. Maintain business continuity plans and ensure the recovery of team members’ work while effectively communicating with stakeholders. Generate interval reports for attendance and business recovery, providing accurate and timely information. Monitor team member activities in real time using internal tools, providing leadership insights and driving performance. Proactively communicate and address deviations and changes, fostering productivity and quality while considering cost-effectiveness and employee morale. Foster team spirit and actively listen to peers and leaders, providing seamless coverage and support. Serve as a role model for punctuality and discipline, minimizing escalations within the teams. Raise the bar of delivery standards by innovating and creating long-lasting, effective solutions for the team and operations. Promptly identify and address non-adherence, conformance, and compliance issues related to work rules, schedules, and performance metrics. Perform comprehensive attendance management including monitoring the Attendance Line and Uptime Monitoring Tool. Provide ad-hoc reporting for management as requested, maintaining, and updating attendance, absence, tardiness, and other relevant KPIs. Assist forecast in schedule creation, providing valuable floor reality insights to enhance planning accuracy. Qualifications At least one (1) year as Team Leader, Real-Time Analyst, Reporting Analyst, Quality Analyst, or any BPO Support role experience Lives near Bajada, Davao Proficient in Microsoft Excel particularly in reports automations (VBA and Macro) and template creation (e.g. Power Query, Power M, and Power Pivot) Critical thinker and enthusiastic learner Clear and coherent in both verbal and written. Strong interpersonal skills with the ability to collaborate effectively with cross-functional teams. Strong analytical skills with the ability to analyze data, draw insights, and make data-drive recommendations. Ability to work in a demanding environment and handle multiple tasks simultaneously. Demonstrate ability to drive performance and meet targets while maintaining a positive team spirit. Ability to collaborate within a team environment, offering support and assistance to all members of the team. Proficient in complex data analysis, including intricate reports, and transforming data from multiple resources. Knowledgeable with using Power BI and database management. Work Location Onsite - Bajada, Davao City Work Schedule Shifting schedules- 7:00 AM - 4:00 PM, 3:00 PM - 12:00 AM, 11:00 PM - 8:00 AM, 12:00 PM - 9:00 PM, 10:00 PM - 7:00 AM What is in store for you? Rice Allowance Internet Allowance Overtime Pay Holiday Pay 25% Night Differential Perfect Attendance Bonus 20 days Paid Time Off per year HMO for Employee and dependents Group Life Insurance - PHP 300,000 Annual Merit Increase 13th Month Pay Mid-Year Bonus #J-18808-Ljbffr

  • Operations Analyst

    2 weeks ago

    Davao City, Philippines Connext Full time

    Join to apply for the Operations Analyst role at Connext . The Operations Analyst is responsible for ensuring seamless service delivery by monitoring team member utilization, addressing deviations in schedules, maintaining business continuity plans, and fostering a productive and cohesive team environment. Tasks and Responsibilities Monitor team member...

  • Payroll Operations Analyst

    7 days ago

    Davao City, Philippines Cre8tive Corporate Solutions Full time

    Join to apply for the Payroll Operations Analyst role at Cre8tive Corporate Solutions Work Setup Remote Schedule Monday to Friday, Dayshift (following the AU Holidays) Overview We are seeking a highly detail-oriented and systems-savvy Payroll Operations Analyst to support end-to-end payroll and invoicing operations. This role is ideal for someone with strong...

  • Real Time Analyst

    2 days ago

    Mandaluyong City, National Capital Region, Philippines REMITLY PHL OPERATIONS INC Full time ₱80,000 - ₱120,000 per year

    Job DescriptionTheReal-Time Analyst (RTA) is responsible for real time monitoring, tracking, communicating and reporting on multiple channels/lines of business,ensuring we have the correct assignment of agents as compared to the forecasted volume of incoming tasks to meet service levels.Primary Duties and Responsibilities:Real-time monitoring of all queues,...

  • Marketing Analyst

    1 week ago

    Davao City, Philippines Revaya Full time

    Join to apply for the Marketing Analyst role at Revaya . Are you an organized and detail-loving professional with a knack for communication and content coordination? Join our growing podcast production team as a Marketing Analyst and help us bring stories to life! Monday to Friday, 9:00 AM – 1:00 PM Eastern Time Fully Remote About the Role As our Marketing...

  • Warehouse Analyst

    1 week ago

    Davao City, Davao, Philippines CREST Forwarder, Inc. Full time ₱900,000 - ₱1,200,000 per year

    About the role We are seeking a talented Warehouse Analyst to join the CREST Forwarder, Inc. team in our Davao City Branch location. As a Warehouse Analyst, you will play a crucial role in optimizing our logistics operations by providing in-depth analysis and reporting to drive continuous improvement. This full-time position offers excellent opportunities...

  • IT Operations Analyst

    2 days ago

    Makati City, National Capital Region, Philippines MEGALINK, INC Full time ₱30,000 - ₱60,000 per year

    Job SummaryWe are looking for a detail-oriented and proactive IT Operations Analyst to join our dynamic IT team. This role is vital to ensuring the performance, availability, and reliability of our IT systems and infrastructure. As an IT Operations Analyst, you will monitor key systems, respond to incidents, and provide actionable insights to optimize...

  • Franchise Operations Analyst- Davao Area

    2 days ago

    Davao City, Davao, Philippines PHARMGEN VENTURES Full time ₱324,000 - ₱360,000 per year

    JOB PURPOSEThe Franchise Operations Analyst is responsible in assisting the Franchisees of Generika Drugstores with regards to the various preparations before and during store opening, the management of sales, marketing, customer service and other important aspects of store operations and to ensure full compliance to Franchise Agreement.SUMMARY OF...

  • Collection Analyst

    5 days ago

    Davao City, Philippines Connext Full time

    Collection Analyst – Connext What’s in it for you? Competitive Compensation Monthly Allowance & Perfect Attendance Bonus Mid-Year Bonus HMO Coverage & Life insurance Mandated Government Benefits 25% Night Differential Company provided equipment Great Company Culture Work Set-up: Site Only Shift: 9:00PM - 6:00AM (Philippine Time) Roles and...

  • Operations Analyst

    2 hours ago

    Cebu City, Central Visayas, Philippines -ca04-4c72-87dc-c85ebbedf536 Full time $30,000 - $60,000 per year

    Job DescriptionWe are seeking a highly analytical and detail-oriented Operations Analyst to join our IT Consulting team remotely. The ideal candidate will have a strong background in data analysis, process mapping, and a passion for optimizing the operational efficiency of a technology consulting practice.The Operations Analyst will be responsible for...

  • EDI Analyst

    3 weeks ago

    Davao City, Philippines Kitsch Full time

    12 hours ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. About UsKITSCH is proud to be recognized as a self-financed, female-owned global accessory brand built on positivity and pure hard work. Established in 2010, with a business plan no longer than a paragraph, Kitsch has grown from door to door sales to...