Customer Support Specialist

6 days ago


Cabuyao, Philippines Alphanumeric Systems Full time

Overview

Alphanumeric is seeking candidates with a passion for customer service (bilingual English and Cantonese), who are able to problem-solve with a focus on strategic thinking. In this role, Commercial Support Specialists will be responding to commercial inquiries relating to pharmaceutical orders, logistics, temperature, and storage excursion questions. The role also includes being able to identify and report potential Adverse Events (AEs) and/or Product Quality Complaints (PQCs) with concise and accurate documentation.

Note: we can hire candidates already based in The Philippines. If you are not citizen you need to have a Temporary Residence Visa (valid for 1 year at least) or a Permanent Residence Visa.

Job conditions

Type of contract: permanent - you will be an employee of Alphanumeric supporting one of the biggest pharmaceutical brands in the world

Model: 100% remote (working from home)

Working shift: Monday to Friday - you will work in your target market, but need to be fully flexible to cover other regions if required (US for example)

Salary: competitive salary + internet allowance + private health insurance

Start date: As soon as possibl

Key Attributes and Responsibilities
  • Responds to commercial inbound calls, chats, and emails from patients, healthcare providers, and vendors in a professional and empathetic manner
  • Provides customer support to wholesalers and/or distributors who purchase client products, including ordering, logistics, and contracted customers
  • Answers general inquiries from Consumers and/or Health Care Providers
  • Works with third-party vendors to provide wholesale/distribution support to requester
  • Identifies and reports potential Adverse Events (AEs) and Product Quality Complaints (PQCs)
  • Responsible for documentation of case notes in a customer relationship management system (CRM)
  • Contract support, liaison, and represents the face of the client
  • Potential for rotational shifts and after-hours support
Education and/or Experience
  • Preference for individuals who have minimum 2 years of experience supporting pharma/biotech call centers and/or experience in a medical or commercial setting
  • Prior experience with vaccine products in a Pharma/Biotech call center preferred
  • Previous contact center experience is an asset
  • Strong proficiency with English and Cantonese (listening, speaking, writing, reading)
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Management, Consulting, and Analyst
Industries
  • Biotechnology Research and Pharmaceutical Manufacturing
#J-18808-Ljbffr

  • Cabuyao, Philippines TalentPop App Full time

    Overview Now Hiring: French-Speaking Customer Support Specialist (Voice & Chat) – Work from Home Are you fluent in French and English? Do you have a knack for solving problems and delivering exceptional service? If you’re looking to join a fast-growing team that values professionalism, growth, and customer satisfaction—this opportunity is for you....


  • Cabuyao, Philippines Different Technologies Pty Ltd. Full time

    Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses Worldwide! Are you ready to be part of a professional community that's powering businesses globally to save, grow and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no -...


  • Cabuyao, Philippines Alphanumeric Systems Full time

    Overview Alphanumeric is seeking candidates with a passion for customer service (bilingual English and Cantonese) , who are able to problem-solve with a focus on strategic thinking. In this role, Commercial Support Specialists will be responding to commercial inquiries relating to pharmaceutical orders, logistics, temperature, and storage excursion...


  • Cabuyao, Philippines Workstream Full time

    Overview Manila, Philippines Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the...


  • Cabuyao, Philippines DASTrader.com Full time

    Role Description This is a full-time remote role for an IT Support Specialist (Level 1/2) based in Asia. The IT Support Specialist will provide technical support and troubleshooting for desktop computers, manage information technology resources, and assist users through a help desk system. Day-to-day tasks include responding to support requests, diagnosing...

  • IT Support Specialist

    2 weeks ago


    Cabuyao, Philippines BruntWork Full time

    IT Support Specialist - Restaurant Operations (ZR_23645_JOB) Join to apply for the IT Support Specialist - Restaurant Operations (ZR_23645_JOB) role at BruntWork . This is a remote position. Schedule: Monday–Friday: 4:00 PM – 9:00 PM AESTSaturday & Sunday: 11:30 AM – 2:00 PM and 4:00 PM – 9:00 PM AESTTotal Weekly Hours: 40 Hours Our client seeks a...

  • Crm Specialist

    1 week ago


    Cabuyao, Philippines Buscojobs Full time

    CRM (Zoho) Specialist - PERMANENT Work from home - AU Morning shift Location: Remote (Permanent Work from Home). Schedule: Australian Morning Shift. Rate: 45k PHP per month, with potential increase after 3 months based on performance. HMO on first year of tenure. Job Description This is a remote position. Job Title: Zoho CRM Specialist About the Role: We...


  • Cabuyao, Philippines TTEC Full time

    Specialist, Employee Communications - Remote Join to apply for the Specialist, Employee Communications - Remote role at TTEC Specialist, Employee Communications - Remote 1 day ago Be among the first 25 applicants Join to apply for the Specialist, Employee Communications - Remote role at TTEC Be the spark that brightens days and ignite your career with...


  • Cabuyao, Philippines TalentPop App Full time

    At TalentPop , we help eCommerce brands scale with world-class customer support — and we’re growing fast. We’re looking for a detail-driven Recruitment Specialist to join our team on a day-shift schedule . This role is all about identifying top candidates, streamlining recruitment processes, and ensuring a smooth experience for both applicants and our...


  • Cabuyao, Calabarzon, Philippines Nexperia Full time

    About the roleThe Customer Supply Representative (CSR) is the primary contact to Nexperia's customers to ensure excellent levels of supply assurance, increasing both customer loyalty and sales potential. The role is responsible for handling and coordinating customer inquiries in the areas of ordering, demand forecasting, shipping, billing issues, and...