E-Commerce Customer Support Specialist

3 weeks ago

Cabuyao, Philippines RemoteVA Full time

E-Commerce Customer Support Specialist (Remote)

We are looking for a Professional E-Commerce Customer Support Specialist to join our team and provide top-tier assistance to our customers. The ideal candidate is highly skilled in handling customer inquiries, processing returns, managing refunds, and resolving order issues with a polished and professional English accent .

Key Responsibilities:

  • Provide exceptional customer support via email and phone, ensuring a seamless customer experience.
  • Process returns and refunds efficiently using Refund Sniper.
  • Manage and resolve customer order issues with professionalism and urgency.
  • Handle FedEx and other carrier claims, ensuring accurate tracking and resolution.
  • Utilize Zendesk, BigCommerce, SellerCloud, and ShipStation to manage tickets and order processing.
  • Maintain detailed records of customer interactions and resolutions.

Requirements:

  • Previous experience in e-commerce customer support, preferably in a remote setting.
  • Excellent written and verbal communication skills with a clear, neutral or polished English accent.
  • Proficiency in Zendesk, BigCommerce, SellerCloud, ShipStation, and Refund Sniper is a plus.
  • Ability to problem-solve and handle customer concerns with patience and professionalism.
  • Strong attention to detail and ability to work independently in a remote environment.

Benefits:

  • Competitive salary and performance-based incentives.
  • Opportunity to work remotely from anywhere.
  • A collaborative and supportive work environment.

This is a full-time, entry-level position in the IT Services and IT Consulting industry.

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