E-Commerce Customer Support Specialist
6 days ago
E-Commerce Customer Support Specialist (Remote) We are looking for a Professional E-Commerce Customer Support Specialist to join our team and provide top-tier assistance to our customers. The ideal candidate is highly skilled in handling customer inquiries, processing returns, managing refunds, and resolving order issues with a polished and professional English accent . Key Responsibilities: Provide exceptional customer support via email and phone, ensuring a seamless customer experience. Process returns and refunds efficiently using Refund Sniper. Manage and resolve customer order issues with professionalism and urgency. Handle FedEx and other carrier claims, ensuring accurate tracking and resolution. Utilize Zendesk, BigCommerce, SellerCloud, and ShipStation to manage tickets and order processing. Maintain detailed records of customer interactions and resolutions. Requirements: Previous experience in e-commerce customer support, preferably in a remote setting. Excellent written and verbal communication skills with a clear, neutral or polished English accent. Proficiency in Zendesk, BigCommerce, SellerCloud, ShipStation, and Refund Sniper is a plus. Ability to problem-solve and handle customer concerns with patience and professionalism. Strong attention to detail and ability to work independently in a remote environment. Benefits: Competitive salary and performance-based incentives. Opportunity to work remotely from anywhere. A collaborative and supportive work environment. This is a full-time, entry-level position in the IT Services and IT Consulting industry. #J-18808-Ljbffr
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E-commerce Specialist
2 weeks ago
Cabuyao, Philippines Remote VA Full timeJob Title: E-Commerce Marketplace Specialist Work Schedule: Full-Time (Remote), 9:00 am - 5:00 pm EST We are looking for an experienced and highly knowledgeable E-Commerce Marketplace Specialist to manage and grow our client’s online sales channels. The ideal candidate will have a proven track record in Walmart Marketplace, Amazon, and other major online...
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E-Commerce Sales Outreach Specialist
5 days ago
Cabuyao, Philippines TalentPop App Full timeJoin TalentPop – Where Top Performers Thrive At TalentPop, we partner with some of the fastest-growing e-commerce brands to deliver world‑class customer experiences and drive revenue through smart, strategic support. We’re currently expanding our Sales Outreach Team and looking for high‑performing individuals who are passionate about sales, customer...
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E-commerce Data Encoder
6 days ago
Cabuyao, Calabarzon, Philippines GLOBALINENS WORLDWIDE INC Full time ₱192,000 per yearAn e-commerce encoder's primary responsibility is to accurately input, update, and maintain data into the company's electronic systems and databases, ensuring data integrity, consistency, and confidentiality. Key tasks include operating e-commerce platforms and MS Office, verifying information against source documents, generating reports, and performing...
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Customer Success Specialist
2 weeks ago
Cabuyao, Philippines Locad Full timeAbout Locad Locad is the logistics engine enabling e-commerce brands to systematically store, pack, ship, and track orders across Asia‑Pacific, GCC and the USA. Our tech platform syncs inventory across online channels and organizes end‑to‑end order fulfillment through our reliable network of warehouses and shipping partners across Singapore, Malaysia,...
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Head of Customer Success
6 days ago
Cabuyao, Philippines Pro Coffee Gear Full timeHead of Customer Success - Remote/Worldwide About the job Head of Customer Success - Remote/Worldwide Job Title: Head of Customer Success Location: Remote (Global)Company: Pro Coffee Gear Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactiveHead of Customer...
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IT Support Specialist
5 days ago
Cabuyao, Philippines V360 Global Solutions, Inc Full timeIT Support Specialist– Elevate Healthcare Technology, 100% Remote! Do you thrive in fast-paced environments, love tackling tech challenges, and want to advance healthcare technology? If you have experience as an IT Support Specialist, IT Generalist, Technical Support Officer, Systems Administrator, Helpdesk Analyst, Network Support Technician, Desktop...
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Customer Success Manager
3 weeks ago
Cabuyao, Philippines Locad Full timeAbout Locad Locad is the logistics engine enabling e-commerce brands to systematically store, pack, ship, and track orders across Asia-Pacific, GCC and the USA. Our tech platform syncs inventory across online channels and organizes end-to-end order fulfilment through our reliable network of warehouses and shipping partners across Singapore, Malaysia, the...
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Associate Manager
4 weeks ago
Cabuyao, Philippines Locad Full timeAbout Locad Locad is the logistics engine enabling e-commerce brands to systematically store, pack, ship, and track orders across Asia-Pacific, GCC and the USA. Our tech platform syncs inventory across online channels and organizes end-to-end order fulfilment through our reliable network of warehouses and shipping partners across Singapore, Malaysia, the...
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Customer Success Manager
1 week ago
Cabuyao, Calabarzon, Philippines Locad Full time ₱1,500,000 - ₱2,500,000 per yearAbout LocadLocad is the logistics engine enabling e-commerce brands to systematically store, pack, ship, and track orders across Asia-Pacific, GCC and the USA. Our tech platform syncs inventory across online channels and organizes end-to-end order fulfilment through our reliable network of warehouses and shipping partners across Singapore, Malaysia, the...
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Associate Manager
4 weeks ago
Cabuyao, Philippines Antler Full timeWhat you’ll focus on 1. Client Support & Escalation Management Serve as the primary POC for client inquiries, support requests, and escalations. Manage and resolve support tickets efficiently , ensuring a 90% One-Touch Resolution Rate . Identify root causes of issues and work cross-functionally with warehouse, fulfilment, and operations teams to prevent...
