Customer Service Representative

1 week ago

Cabuyao, Calabarzon, Philippines Sumisho Motor Finance Corporation Full time ₱150,000 - ₱250,000 per year
  • Candidate must possess at least Bachelor's/College Degree in Business Studies/Administration/Management, Finance/Accountancy/Banking, Marketing, Others or equivalent.
  • Preferably 6months to 1year experienced employee specialized in Customer Service or equivalent.
  • Amenable to report in Cabuyao, Laguna branch.

Job Scope:

Branch Customer Relations Specialist Function:

· Customer-Related Transactions- end to end support for customers with loan inquiries, requests, and complaints handling.

· Internal and External customer relations handling.

· Handling customer engagement on retention related initiatives.

· Front line handling of customers visiting the branch or Head Office.

· Facilitate and participate in Customer Relations Management related activities and functions.

· May provide reports related to CRM handling.

Duties and Responsibilities:

  • Handles all assigned customer-related inbound calls, sms, and emails. This will include but not limited to the following: Loan balance inquiry, loan prospect inquiry, collection-related issues, requests for loan adjustments and payment arrangement.
  • Handles all customer-related outbound calls for requests, follow-ups, inquiries related to customer's Sumisho loan.
  • Handles customer related document releases for closed accounts handling.
  • Handles the endorsement of closed accounts to loan operations for proper turn-over of documents to the customer.
  • Corresponds to dependencies such as other departments for the resolution of customer concerns.

Job Types: Full-time, Permanent

Work Location: In person

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