Onboarding Specialist

Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Hudson We are Flexhive, part of the Hudson Group. We are the largest privately-owned recruitment and staffing company in the APAC region, with over 40 years of experience in discovering top talent for organisations and helping people realise their career potential. Our Flexremote business is recruiting for 100% remote (WFH) roles based in Philippines for one of our top AU Clients. You will be working directly for our client but will also join a rapidly growing community of more than 100 professionals across SE Asia with Flexremote. 20 days annual leave (accrued) 1 day birthday leave HMO About our client: Our client is based in Australia. They are passionate about fostering connections around the restaurant table by helping restaurants thrive and diners find the perfect spot for every occasion. As a global leader in tech and hospitality, they continue to innovate, meeting the evolving needs of restaurants and their communities. They take pride in creating moments that matter by bringing people together with the restaurants they love. About the role: The Onboarding Specialist manages the end-to-end onboarding of restaurant partners, configuring systems, delivering remote training, and ensuring smooth implementation. This role collaborates with internal teams to optimize operations, improve onboarding efficiency, and set restaurants up for long-term success. This is in Australia time zone, a full-time, ongoing with the salary range of PHP 35,000 to 45,000 (depending on the skills and experience) Responsibilities Enthusiastically contact our restaurants and guide them through the onboarding process Work with our restaurant partners to configure the system to their needs Use phone and online tools to train key restaurant staff with an emphasis on specific ways the restaurant can use to optimize their operations Provide administrative and coordinator functions related to Global Onboarding program including scheduling and training activities, content collection, and software implementations Work with restaurant staff and potential 3rd parties to deploy the Reservation widget Work with internal partners to help develop and refine the Onboarding program Effectively handle a queue of restaurants to reduce time-to-onboarding Communicate status of tasks and the backlog to peers and a broader community Works closely with client Sales, Customer Success, Customer Support and Billing teams to eliminate customer pain points. About you We’re looking for a proactive, customer-focused professional with strong communication skills and fluency in English. The ideal candidate has 1–2 years of experience in support, implementation, or hospitality, understands restaurant operations, can train non-technical users, works independently, and demonstrates integrity and sound judgment in complex situations. Requirements Must Haves 1–2 years’ experience in a support role (implementation or hospitality role) Experience training non-technical customers on the use of a software Understanding of restaurant operations A bachelor’s degree in business administration, hospitality, or any related field Sounds like you? Make sure to apply Seniority level Mid-Senior level Employment type Full-time Job function Administrative and Training Industries Hospitality and Restaurants Referrals increase your chances of interviewing at Hudson by 2x Get notified about new Onboarding Specialist jobs in Philippines. Regional Human Resources Business Partner APAC & India #J-18808-Ljbffr