Operations Team Leader

5 days ago

Metro Manila Philippines Hytech Consulting Management Full time

Who we are: Hytech is a leading management consulting firm specializing in driving digital transformation for businesses in the Fintech industry. We currently operate in 172 countries and have over 1,000 employees in over 30 offices worldwide. Our Philippines Team: We work in the financial technology sector and primarily assist supporting trading/investment companies with their operational needs. Our organization is separated into two primary divisions: operations and customer service. The Philippines team is an expansion of our current teams in Taiwan and Malaysia. This is because we are currently handling global accounts and hoping to expand our services to support a 24/7 coverage. What we do: We operate at the intersection of business and technology by amalgamating innovative thinking with unrivalled industry knowledge, to deliver end-to-end data-driven solutions for cloud services, cyber-security solutions, IT consultancy, and other support services. From management consulting to business and technological development, we are committed to providing clients with bespoke solutions that fit their needs and goals. Qualifications and Requirements: Bachelor's degree in business study or any related field. Proven experience in a customer service role, with at least 2 years in a leadership or supervisory capacity. Have experience in resolving customer inquiries and handling complaints. Proven track record of training CS new joiners and quality control management. Ability to work in a fast-paced environment and adapt to changing priorities. Proficiency in Zendesk and CS CRM system will be an added advantage. Knowledge of the fintech industry will be an added advantage. Benefits and Perks: Near SM Megamall Young, Passionate & Friendly Working Environment. Rewarding career development Team building, creation, birthday party, free flow of snacks and drinks. Role and Responsibilities: Lead and motivate a team of customer service representatives to achieve performance goals and deliver exceptional service. Conduct regular team meetings, provide constructive feedback, and facilitate professional development. Set and maintain high standards for customer service, ensuring that the team meets or exceeds customer satisfaction targets. Handle escalated customer issues and ensure prompt resolution. Foster open communication within the team and across departments. Act as a liaison between the customer service team and other departments to address issues and streamline processes. Why Join Us? At our company, we believe in fostering a true sense of teamwork. We value collaboration, initiative, and a strong work ethic. If you're seeking a structured, supportive environment where you can grow and make a meaningful impact, this is the perfect opportunity for you. Ready to take the next step? Click the “Apply Now ” button and let's connect Alternatively, feel free to reach out to me directly or refer someone you think would be a great fit by sending me an email at . We look forward to welcoming you aboard #J-18808-Ljbffr

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