Urgent Hiring: Team Leader For Fintech For Quezon City

Municipal Services jobs in the Philippines

URGENT HIRING: Team Leader for Fintech for Quezon City

Posted today

Job Description

It's time to ELEVATE YOUR GAME Dive in and Unleash your Full Potential with Concentrix's SUPPORT AND LEADERSHIP TEAM Join the ranks of the Elite Talents at the Forefront of a Global CX and Tech Services Industry. But that's not all - you'll also be a part of our squad, a team that will have your back as you Hustle your Way to the Top, Supporting you every Step of the Way on your Epic Journey. Make you Move and Embrace this Next-Level Opportunity #JoinConcentrix

Essential Functions/Core Responsibilities

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Candidate Profile

• Associate's degree in related field with two to four years of relevant experience preferred
• Willing to work onsite
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• With experience in handling healthcare/insurance account.
• Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments.
• Coordinates and supervises the daily activities of business or technical support or production team members.
• In charge of handling single and medium-sized line of business.
• Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.
• Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback.
• Typically does not spend more than 20% of time performing the work supervised.
• Handles escalated issues.

Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.

Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made

• Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies
• Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates
• Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement management policies
• Support and manage the program together with other Team Leaders and Managers
• Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization's policies and applicable legal requirements
• Manage team members on their performance on a regular basis, and write and deliver performance appraisal.
• The Team Leader's role is a managerial level position, a position reposed with trust and confidence.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

This advertiser has chosen not to accept applicants from your region.

Community Extension Services Officer

Posted today

Job Description

CENTRAL LUZON COLLEGE OF SCIENCE & TECHNOLOGY, INC. (PAMPANGA Branch) is in urgent need of a highly qualified and committed Community Extension Services Officer with details of the job requirements summarized herein:

QUALIFICATION REQUIREMENTS:

• Bachelor's Degree in Social Work, Community Development, Public Administration
• At least 2 years of experience in community development, outreach programs, or related field
• Knowledge of CHED policies on extension services and accreditation requirements is an advantage
• Demonstrates leadership, initiative, and community-oriented values

The College offers competitive salary to qualified applicants.

Job Types: Full-time, Permanent

• Additional leave
• Company Christmas gift
• Company events
• Free parking
• Health insurance
• On-site parking
• Opportunities for promotion
• Promotion to permanent employee

Local Government Operations Officer II

Posted today

Job Description

Local Government Operations Officer II (LGOO II) in Ilocos

For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.

Local Government Operations Officer V

Posted today

Job Description

Local Government Operations Officer V (LGOO V) in NCR

For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.

Local Government Operations Officer VI

Posted today

Job Description

Local Government Operations Officer VI (LGOO VI) in Ilocos

For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.

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Local Government Operations Officer V

Posted today

Job Description

Local Government Operations Officer V in Northern Mindanao

For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.

Local Government Operations Officer VI

Posted today

Job Description

Local Government Operations Officer VI (LGOO VI) in NCR

For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.

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