Workforce Analyst
3 weeks ago
Job 1: Workforce Analyst - M & J Solutions Provider Inc.
Pasig, Palawan
Posted today
Job DescriptionResponsibilities
- Collect, review, analyze, and interpret relevant data to identify challenges in the workforce
- Prepare workforce and metrics analysis reports for business needs
- Provide recommendations to improve the workforce to reduce overheads and increase customer experience
- Generate dashboards for ease-of-view on all reporting
- Generate regular and ad-hoc reports on a variety of KPI’s and CS metrics
- Provide periodic reports and data trends containing performance data to support Operations
- Respond to Service Level variations
Experience
- At least 3 years’ experience in the Workforce Management and Data and Reports Analysis fields
- Any certification is an advantage including Workforce Management
- Experience with implementation of effective forecasting, scheduling, and staffing through different systems and/or tools
- Can conduct Root Cause Analysis (RCA)
- Knowledge in WFM Tools, Concepts, and Methodologies
- Knowledge in relevant regulatory requirements
Job Types : Full-time, Permanent
Salary : Php20,000.00 - Php25,000.00 per month
Supplemental Pay:
- 13th month salary
- Overtime pay
Education :
- Bachelor's (preferred)
Experience :
- Workforce analyst: 1 year (preferred)
Pasig, Palawan
Enshored Inc.
Posted today
Job DescriptionResponsibilities :
- Distributes daily, weekly, monthly, quarterly, and annual reports with pointed analyses, escalation of progress towards goals, and recommendations
- Plan for respective assets, seat allocation, measure seat utilization
- Computes shrinkage, plots schedules, and leaves, and manages staffing
- He/She is expected to alert management regarding any issues that will affect the business day
- Also expects to do other tasks related to the position
Requirements :
- Advanced knowledge in reporting methodology & procedures
- Experienced with RTA and Reports Analyst ( Workforce Analyst as a whole)
- Experience in delivering workforce management processes to a Call Center environment
- With at least 2-3 years of extensive exposure to workforce analysis
- Highly analytical; strong organizational, negotiation, and problem-solving skills
- Ability to interpret & analyze data
- Proficient in MS Office Applications, manual computations using excel/ macro
- Can work effectively under pressure
- Willing to do client presentations
- At least three years of Workforce Management experience in a BPO setup
- Graduate of any business-related course
- Excellent English communication skills
Schedule :
- 8 hour shift
Ability to commute/relocate :
- Pasig: Reliably commute or planning to relocate before starting work (required)
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