Workforce Analyst

3 weeks ago

Metro Manila Philippines Buscojobs Full time

Job 1: Workforce Analyst - M & J Solutions Provider Inc.

Pasig, Palawan

Posted today

Job Description

Responsibilities

  • Collect, review, analyze, and interpret relevant data to identify challenges in the workforce
  • Prepare workforce and metrics analysis reports for business needs
  • Provide recommendations to improve the workforce to reduce overheads and increase customer experience
  • Generate dashboards for ease-of-view on all reporting
  • Generate regular and ad-hoc reports on a variety of KPI’s and CS metrics
  • Provide periodic reports and data trends containing performance data to support Operations
  • Respond to Service Level variations

Experience

  • At least 3 years’ experience in the Workforce Management and Data and Reports Analysis fields
  • Any certification is an advantage including Workforce Management
  • Experience with implementation of effective forecasting, scheduling, and staffing through different systems and/or tools
  • Can conduct Root Cause Analysis (RCA)
  • Knowledge in WFM Tools, Concepts, and Methodologies
  • Knowledge in relevant regulatory requirements

Job Types : Full-time, Permanent

Salary : Php20,000.00 - Php25,000.00 per month

Supplemental Pay:

  • 13th month salary
  • Overtime pay

Education :

  • Bachelor's (preferred)

Experience :

  • Workforce analyst: 1 year (preferred)
Job 2: Workforce Analyst - Bpo

Pasig, Palawan

Enshored Inc.

Posted today

Job Description

Responsibilities :

  • Distributes daily, weekly, monthly, quarterly, and annual reports with pointed analyses, escalation of progress towards goals, and recommendations
  • Plan for respective assets, seat allocation, measure seat utilization
  • Computes shrinkage, plots schedules, and leaves, and manages staffing
  • He/She is expected to alert management regarding any issues that will affect the business day
  • Also expects to do other tasks related to the position

Requirements :

  • Advanced knowledge in reporting methodology & procedures
  • Experienced with RTA and Reports Analyst ( Workforce Analyst as a whole)
  • Experience in delivering workforce management processes to a Call Center environment
  • With at least 2-3 years of extensive exposure to workforce analysis
  • Highly analytical; strong organizational, negotiation, and problem-solving skills
  • Ability to interpret & analyze data
  • Proficient in MS Office Applications, manual computations using excel/ macro
  • Can work effectively under pressure
  • Willing to do client presentations
  • At least three years of Workforce Management experience in a BPO setup
  • Graduate of any business-related course
  • Excellent English communication skills

Schedule :

  • 8 hour shift

Ability to commute/relocate :

  • Pasig: Reliably commute or planning to relocate before starting work (required)

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