Operations Team Lead

4 weeks ago

Iloilo City, Philippines Outsourced Doers Full time

Overview

Outsourced Doers is a rapidly growing provider of virtual assistant services, specializing in supporting entrepreneurs and businesses in the digital marketing space. We are seeking an experienced, high-performance Doer Success Leader to join our team and help drive the success of our clients and virtual assistants. As a Doer Success Leader, you will be responsible for leading, coaching, and managing a large team of remote virtual assistants based in the Philippines. Your primary focus will be on ensuring the highest quality of output and performance, while also fostering a supportive and collaborative work environment.

Responsibilities
  • Oversee the performance and productivity of your team of virtual assistants, ensuring the delivery of exceptional results for our clients in Australia and the US.
  • Monitor and enforce key performance indicators (KPIs) related to task completion, quality of output, time and attendance, proactivity, and effective communication.
  • Conduct weekly 1:1 performance meetings with each virtual assistant, providing coaching, guidance, and feedback to drive continuous improvement.
  • Collaborate closely with the client experience team to address any client concerns, refunds, or escalations promptly.
  • Identify and address any performance issues or concerns within your team, implementing performance improvement plans (PIPs) as needed.
  • Develop and maintain strong relationships with clients and team members, prioritizing the best interests of our clients and ensuring their satisfaction.
  • Continuously expand your knowledge of digital marketing best practices and industry trends to better support your team and clients.
Qualifications
  • Proven experience in digital marketing, with a strong understanding of direct response marketing, lead generation, marketing funnels, marketing automation, email marketing, and marketing design.
  • Previous experience in team leadership and management, preferably with remote virtual assistants or similar roles.
  • Excellent written and verbal communication skills.
  • Strong analytical and data-driven decision-making abilities.
  • Ability to effectively manage multiple projects, prioritize tasks, and meet deadlines.
  • Experience with performance monitoring and management tools (e.g., ActivTrak).
  • Strong problem-solving and critical-thinking skills.
  • A customer-centric mindset, with a focus on delivering exceptional results for clients.
Additional Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Strategy/Planning, Management, and Quality Assurance
  • Industries: Advertising Services and Marketing Services

If you are a driven, results-oriented leader with a passion for digital marketing and helping businesses succeed, we would love to hear from you. Apply now to join our dynamic, growing team and make a meaningful impact on the success of our clients and virtual assistants.

#J-18808-Ljbffr

  • Team Lead

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Caring-One PH Full time ₱300,000 - ₱600,000 per year

    Job description:We are opening a Team Lead role for our Subic Bay LocationJob ResponsibilitiesTeam Leadership & ManagementOversee day-to-day activities of CSRs, ensuring productivity, efficiency, and quality of service.Monitor team attendance, punctuality, and adherence to schedules; address attendance issues promptly and in line with company policy.Set...

  • Software Team Lead

    2 weeks ago

    Davao City, Davao, Philippines Career Team Enterprises Full time ₱600,000 - ₱1,200,000 per year

    It's not just about the tech; it's about the peopleAt Career TEAM we work to "accelerate the human condition." Working on our state-of-the-edge portal Career EDGE, you will change lives and that's just the beginning You will be working with new technologies on enterprise products that serve a diverse population across the U.S. You will truly be a...

  • Operations Team Leader

    5 days ago

    Cebu City, Central Visayas, Philippines TechnoGlobal Team Inc. Full time ₱480,000 - ₱720,000 per year

    We are currently seeking a dynamic and results-oriented Operations Team Leader to lead our talented team of professionals.YOU DESERVE THE BEST - Enjoy these PerksComprehensive day 1 HMO with 10K medical reimbursementAdditional HMO coverage for your family + dental coverageFree annual Flu vaccineContinuous career development and certificationsTravel &...

  • Team Lead

    5 days ago

    Quezon City, National Capital Region, Philippines ANZ Global Services and Operations (Manila), Inc Full time ₱2,000,000 - ₱2,500,000 per year

    Company description: ANZ Banking Group LimitedJob description: About UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleAs a Team Lead in our Commercial Contact Centre, you are responsible for a team of Customer...

  • Team Lead

    2 weeks ago

    Iloilo City, Western Visayas, Philippines XtendOps Full time ₱900,000 - ₱1,200,000 per year

    Job Summary:We are seeking a highly motivated and results-driven Sales Team Lead to oversee and guide a team of sales representatives in achieving performance targets. The ideal candidate will have strong leadership skills, proven sales experience, and the ability to coach, motivate, and develop a team toward achieving both individual and organizational...

  • Team Lead

    2 weeks ago

    Iloilo City, Western Visayas, Philippines XtendOps Full time ₱420,000 - ₱540,000 per year

    Job Summary:We are seeking a highly motivated and results-driven Sales Team Lead to oversee and guide a team of sales representatives in achieving performance targets. The ideal candidate will have strong leadership skills, proven sales experience, and the ability to coach, motivate, and develop a team toward achieving both individual and organizational...

  • Team Lead

    4 hours ago

    Iloilo City, Western Visayas, Philippines Sagility Full time ₱1,200,000 - ₱2,400,000 per year

    Job Summary:We are seeking a proactive, results-orientedTeam Leaderto oversee and guide a team to achieve operational excellence. The ideal candidate will be responsible for supervising daily activities, mentoring team members, ensuring performance targets are met, and fostering a positive and productive work environment.Key Responsibilities:Lead, coach, and...

  • Strategic Operations Lead

    2 weeks ago

    Makati City, National Capital Region, Philippines The Well Team Solutions Full time ₱480,000 per year

    Job Title: Strategic Operations Lead - Build the Machine (Hybrid - Manila)Location: Makati, Manila (Hybrid Flexibility)Engagement: Full-Time | Compensation: A competitive package starting at approximately ₱40,000 per month, with a clear path to a higher base and performance-based bonuses.This is a foundational role. You will be the architect of our...

  • Operations Assistant

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Lead Logistics Innovations, Inc. Full time ₱192,000 per year

    Role PurposeSupport all aspects of warehouse operations—primarily inbound and outbound processes—through documentation, coordination, inventory monitoring, and adherence to standard procedures. Ensure timely and accurate communication across departments.Key ResponsibilitiesGeneral & AdministrativePerform clerical and admin duties.Comply with company...

  • Team Lead

    4 days ago

    Iloilo City, Western Visayas, Philippines XtendOps Full time ₱104,000 - ₱130,878 per year

    XtendOps PH Iloilois urgently hiring for an onsite Team Lead for a launch of a new campaign and someone who can start ASAP.Required ExperienceAt least 12 months experience as full-time processA minimum of two years of responsible leadership experiences in management or supervisory positions in the BPO industryGood track record of meeting and delivering...