Accounts Payable Specialist

Accounts Payable Specialist - Travel Industry

Location: 1600 Pasig City, National Capital Region (This listing indicates remote/Work From Home for the role).

Position type: Full-time, Dayshift, Remote

Overview: Merchant Operations Support and Customer Service Specialist. The role focuses on merchant onboarding support, order processing, and ongoing merchant servicing within a payments platform.

• Ensure accurate and timely logging of all work requests, issues and problems received from merchants via phone or email.
• Perform new account setup and configuration for merchants and maintain/update existing accounts within service levels.
• Handle daily actioning of chargebacks and dispute processing within industry timeframes using established guidelines.
• Respond to merchant/partner requests within defined response times to achieve high-quality customer service.
• Provide first-level operational support to merchants via phone and email; escalate technical issues as needed.
• Identify and document problem resolution and troubleshooting steps with stakeholder input.
• Provide timely reporting, follow-up, and escalation of merchant issues to minimize service disruption.
• Offer consultative servicing to meet merchant and company objectives; foster positive relationships with merchants, partners, and internal teams.
• Stay up to date with product/service enhancements and system/process updates; communicate new features to merchants.
• Provide regular progress updates on queries/requests and manage expectations; proactively engage merchant groups to improve relationships.
• Ensure accuracy of communications, data, and reports to merchants and partners.
• Support onboarding activities as required; raise process inconsistencies to improve efficiency.
• Contribute to team targets/KPIs and adhere to company policies and culture.

Qualifications

• 2-3+ years in customer service and technical support within payments ecosystem (processors, gateways, acquiring banks, fintechs, or card schemes).
• Finance/Fintech CS-TS background preferred but not required.
• Familiarity with payments industry terminology and merchant acquiring processes is advantageous.
• Basic understanding of online payments/e-commerce and payment gateways.
• Mentor-based on-the-job training is available.
• Strong work ethic and excellent customer service skills; ability to communicate clearly via phone and email.
• Advanced verbal and written communication; negotiation and conflict resolution skills.
• Attention to detail, independence, problem-solving mindset, and good time management.
• Proficient in Microsoft Office; familiarity with Deskpro or SharePoint is advantageous.

Posted 9 days ago • Remote position.

Overview: Medical Billing and AR Specialist for a nonprofit educational therapeutic agency based in Kansas City, MO. This role combines full-cycle medical billing with AR management and some administrative support.

Responsibilities

• Medical Billing: enter demographics, verify insurance, obtain prior authorizations, code and submit claims, monitor batches.
• Payment Posting & AR: post payments, reconcile with remittance, apply adjustments, monitor aging, follow up on denials and underpayments.
• Denial Management: research, correct, resubmit claims, and file appeals as needed.
• Patient Billing & Collections: generate statements, respond to inquiries, set up payment plans, escalate overdue accounts.
• Accounts Receivable Duties: invoice accuracy, apply payments, record keeping, support month/year-end close, participate in process improvement.
• Administrative Support: donor gift recording and reconciliation where time allows.

Requirements

• Proven medical billing and AR management experience.
• Knowledge of insurance verification, authorizations, denial management, and AR workflows.
• Proficiency with Practice Perfect (EMR) and Microsoft Office; QuickBooks experience required.
• Strong communication, organizational skills; ability to work independently and meet deadlines.
• Detail-oriented, problem-solving mindset; ability to manage multiple tasks.

Benefits

• Competitive salary commensurate with experience.
• Opportunities for professional development and growth.
• Dynamic, supportive team environment; meaningful impact supporting families and communities.