Level 1 It Helpdesk Support

Pasig, Palawan

Level 1 IT Helpdesk Support – Homebased

Employer: Acom Consumer Finance Corporation

Posted today

Job Description

ACOM Consumer Finance Corporation is looking for passionate, innovative individuals. Be part of a game-changing team. Responsibilities include managing a team, coaching, monitoring KPIs, resolving day-to-day issues, improving processes, participating in strategic planning, and translating operations into meaningful reports.

Responsibilities

• Ensure company policies and procedures are adhered to by the team
• Manage a diverse team with performance monitoring and coaching
• Assess team KPIs and drive improvements
• Resolve problems/conflicts in day-to-day activities
• Maintain productive workflow through process development
• Participate in strategic planning and implementation
• Prepare reports and presentations on operations

Requirements

• Bachelor\'s degree (any course)
• Attention to detail with strong communication and presentation skills
• Proficient in Excel (Pivot, VLOOKUP, etc.)
• Leadership experience as a Team Lead/Supervisor (preferred in Financial Services or BPO)
• Experience with discipline, performance management, motivation, coaching
• Minimum 3 years as Team Leader/Supervisor
• Willing to work on shifting schedules, holidays, weekends
• Willing to work in Ortigas Center

Benefits

• Sick Leave, Vacation Leave, Bereavement Leave
• HMO and Life Insurance
• Growth and promotion opportunities
• 5-day work week for work-life balance
• Job security per government and labor regulations

Salary

From Php28,000.00 per month

Schedule

• 8 hour shift

Customer Support Specialist (Ms Dynamics NAV)

Posted today

Job Description

Duties include diagnosing and solving customer software issues related to Microsoft Dynamics Business Central (NAV) and components, documenting issues, coordinating with consultants/developers/vendors, contributing to knowledge base, and logging time spent on support calls.

Requirements

• Minimum 3 years with Microsoft Dynamics Business Central (NAV) in helpdesk/consulting/end-user role
• Strong functional expertise in core modules and business analysis
• Excellent English communication, integrity, customer satisfaction focus
• Experience with end-user training and IT qualifications
• Flexible, hands-on attitude, performance across multiple clients
• Proficient in Microsoft Office and Windows
• Knowledge of SQL, Jet Reports, PowerBI, Microsoft 365, payroll is a plus
• Strong negotiation and attention to detail

Salary: Php80,000.00 - Php100,000.00 per month

Benefits: Health insurance, Life insurance, Work from home

Schedule: Day shift

Supplemental pay: 13th month salary

Application Question: How many years of experience using Microsoft Dynamics Business Central (NAV)?

Customer Service (General)

Posted today

Job Description

Responsibilities include collecting client information, providing evidence to clients/police for investigations, investigating incidents, prioritizing based on urgency, and maintaining client communication. Internal operations involve resolving hardware/software issues for client sites, maintaining standards, using in-house and third-party software, providing feedback to management, and ensuring policy compliance. Customer excellence focuses on delivering high levels of service.

Job Requirements

• Ability to multitask in fast-paced environments
• MS Office knowledge
• Self-motivated with a commitment to learning
• Strong problem-solving and communication skills
• Excellent customer service and interpersonal skills
• Strong organizational skills and confidentiality
• Can work weekends, holidays, and different shifts including night shift
• Amenable to work onsite at Ortigas Center, Pasig City
• Full-time positions available

Salary

From Php25,000.00 per month

Other Roles Observable in Listing

• Jr. Customer Support NZ Hours – Onsite, up to Php33,000.00
• Technical Support Staff (Field) – Pasig
• IT Technical Support – Pasig
• Technical Support Representative – WFH (Concentrix)
• Technical Support Representative – Airport/Bridgestone network

Location: Pasig City / Ortigas Center / Pasig, Palawan

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