Helpdesk Technician
3 weeks ago
Join us to co-create solutions for a better future Job Details
Helpdesk Technician Pasay, Posted: 6/16/2025
Job Description
Job ID#: 60761
Job Category: Helpdesk Technician
Position Type: Full Time
Remaining Positions: 7
Details:
- Provide professional end-user support via telephone, email or web submits.
- Provide restorative or maintenance actions to resolve end-user problems.
- Responds to end-user problems based on standard procedures.
- Track incidents and calls, including but not limited to, entering data into the database timely and accurately.
- Ticket Dispatcher - Responsible for distributing tickets on the queue and checking ageing tickets.
- Reports - Basic knowledge on Excel (create pivot table, create a reporting deck).
- Process P1/P2 tickets - Issue that needs immediate assistance; may be responsible for ensuring systems are configured properly.
Job Requirements
- Bachelor's degree or vocational in IT-related courses is a plus.
- Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
- Senior High School/K12 graduate.
- Excellent in oral and written English communication.
- Excellent customer service skills.
- Must consistently meet or exceed required performance criteria.
- Able and willing to take several calls a day when necessary.
- Familiarity and good working knowledge in PC hardware and software troubleshooting.
- Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
- Prior BPO experience in Technical Support is a plus.
- Familiarity with ticketing system, a strong advantage.
- Shift flexibility and schedule adherence are required for the position.
- New hires are required to undergo 1-2 months onsite training followed by temporary WFH, subject to business needs for full onsite return in the future.
- Office Address : 3F and 5F iMET BPO Metrobank Avenue Metropolitan Park Roxas Blvd, Barangay 76, Pasay City
- #LI-CM1 #LI-REMOTE
Pay Range: Based on Experience
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