SAP Logistics L2 Support Analyst

6 days ago

Capital District, Philippines Inchcape Digital Full time

Join to apply for the SAP Logistics L2 Support Analyst role at Inchcape Digital

Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future.

Our diverse global team of over 18,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow.

The Digital Delivery Centres accelerate Inchcape’s digital journey by positively impacting the business and its customers through innovative and essential technological solutions.

Through our top talents, we support the mobility of millions of people globally through the power of digital technology.

Purpose of Role

SAP L2 Support Analyst main purpose is to provide the second level of business process and functional support for the SAP MM/SD/VMS/DBM SAP module, supporting the business processes implemented on SAP related to the areas of Production Planning, Logistics and Distribution.

Job Role and Responsibilities
  • Analyze incidents and service requests of medium and high complexity to provide and deploy efficient solutions in the times agreed with the business in the SLA and aligned with SAP and business best practices.
  • Identify repetitive incidents and propose them to be managed as problems, and lead the root cause analysis.
  • Propose improvements to the BAU SAP process implemented.
  • Get actively involved in the knowledge process to the end user, creating documents and known error entries for the Knowledge database, preparing end user training documentation, and leading the knowledge transfer to the support team at lower levels (e.g., L1, L5).
  • Develop functional specifications for customizations and enhancements including reports, data processing, load programs, and adjustment tools.
  • Develop functional tests in a quality environment and, if necessary, manage the end-user testing process.
  • Work with the project team, project delivery leads, and client stakeholders to attend the projects handover after a go-live process.
Qualifications
  • Bachelor\'s Degree
  • Advanced knowledge in SAP Logistics modules, such as SD, MM, EWM, VMS, among others.
  • At least 5 years of SAP experience supporting/delivering SAP MM/SD functionality.
  • At least 1 year of SAP experience in L2 support services.
  • Build a brilliant career, where you’re encouraged and supported to fulfil your ambition, mentored by excellent managers.
  • Explore exciting and rewarding career pathways, with regular promotion and performance reviews to help you progress.
  • Develop your expertise and upgrade your skills with continuous training in the latest tech advancements.

If you have the skills, passion, and drive to thrive in this role, and you\'re ready to grow your career with a dynamic global team in the digital space, we want to hear from you

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