Helpdesk Technician

4 weeks ago

Southern Manila District, Philippines Stefanini, Inc Full time

Overview

Join us to co-create solutions for a better future

Job Details

Helpdesk Technician Pasay, Posted: 9/5/2025

Job Description

Job ID#: 61550

Job Category: Helpdesk Technician

Position Type: Full Time

Remaining Positions: 5

Responsibilities
  • Provide professional end-user support via telephone, email or web submits.
  • Provide restorative or maintenance actions to resolve end-user problems.
  • Respond to end-user problems based on standard procedures.
  • Track incidents and calls, including entering data into the database timely and accurately.
  • Ticket Dispatcher — responsible for distributing tickets on the queue and checking ageing tickets.
  • Reports — basic knowledge of Excel (create pivot tables, create a reporting deck).
  • Process P1/P2 tickets — issues that need immediate assistance; may be responsible for ensuring systems are configured properly.
Qualifications
  • Bachelor's degree or vocational in IT-related courses is a plus.
  • Minimum of two (2) years in college or have finished a Diploma/Certificate course.
  • Senior High School/K12 graduate.
  • Excellent in oral and written English communication.
  • Excellent customer service skills.
  • Must consistently meet or exceed required performance criteria.
  • Able and willing to take several calls a day when necessary.
  • Familiarity and good working knowledge in PC hardware and software troubleshooting.
  • Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
  • Prior BPO experience in Technical Support is a plus.
  • Familiarity with ticketing system is a strong advantage.
  • Shift flexibility and schedule adherence are required for the position.
  • New hires are required to undergo 1-2 months onsite training followed by temporary WFH, subject to business needs for full onsite return in the future.
  • Office Address: 3F and 5F iMET BPO Metrobank Avenue Metropolitan Park Roxas Blvd, Barangay 76, Pasay City
Pay

Pay Range: Based on Experience

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