Helpdesk Technician
4 weeks ago
Overview
Join us to co-create solutions for a better future
Job DetailsHelpdesk Technician Pasay, Posted: 9/5/2025
Job Description
Job ID#: 61550
Job Category: Helpdesk Technician
Position Type: Full Time
Remaining Positions: 5
Responsibilities- Provide professional end-user support via telephone, email or web submits.
- Provide restorative or maintenance actions to resolve end-user problems.
- Respond to end-user problems based on standard procedures.
- Track incidents and calls, including entering data into the database timely and accurately.
- Ticket Dispatcher — responsible for distributing tickets on the queue and checking ageing tickets.
- Reports — basic knowledge of Excel (create pivot tables, create a reporting deck).
- Process P1/P2 tickets — issues that need immediate assistance; may be responsible for ensuring systems are configured properly.
- Bachelor's degree or vocational in IT-related courses is a plus.
- Minimum of two (2) years in college or have finished a Diploma/Certificate course.
- Senior High School/K12 graduate.
- Excellent in oral and written English communication.
- Excellent customer service skills.
- Must consistently meet or exceed required performance criteria.
- Able and willing to take several calls a day when necessary.
- Familiarity and good working knowledge in PC hardware and software troubleshooting.
- Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
- Prior BPO experience in Technical Support is a plus.
- Familiarity with ticketing system is a strong advantage.
- Shift flexibility and schedule adherence are required for the position.
- New hires are required to undergo 1-2 months onsite training followed by temporary WFH, subject to business needs for full onsite return in the future.
- Office Address: 3F and 5F iMET BPO Metrobank Avenue Metropolitan Park Roxas Blvd, Barangay 76, Pasay City
Pay Range: Based on Experience
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