F&B ASSISTANT TRAINING MANAGER

4 weeks ago

Naga, Philippines Solaire Resort & Casino Full time

Overview

This role supports the implementation of standard operating procedures (SOPs) and ensures that employees meet the company’s quality and service standards. The Assistant Manager works closely with the training team and department heads.

Responsibilities

  • Assist in the planning, development, and execution of training programs for new hires, as well as ongoing training for existing staff.

  • Monitor the performance of staff members and provide feedback, support, and guidance to ensure they meet F&B service standards.

  • Conduct on-the-job training, role-playing, and classroom-style sessions to educate employees on service techniques, product knowledge, and company policies.

  • Collaborate with department heads and managers to identify training needs and areas for improvement.

  • Assist in the development of training materials, including manuals, presentations, and e-learning content.

  • Track and assess employee performance and participation in training programs, providing regular reports to management.

  • Support the onboarding process for new F&B employees, ensuring they are fully integrated into the team and trained according to the company’s expectations.

  • Help maintain a positive and motivating learning environment for staff to encourage engagement and growth.

  • Stay updated on industry trends, new techniques, and best practices to incorporate into training programs and ensure that all F&B staff comply with safety, hygiene, and company policies during training and throughout their employment.

Requirements

EXPERIENCE REQUIRED

  • Minimum of 2 years of experience in the food and beverage industry, with at least 1 year in a supervisory or training-related role.

  • Previous experience in training, coaching, or mentoring employees in a fast-paced environment is highly preferred.

  • Knowledge of food and beverage operations, including service standards, menu knowledge, and health and safety regulations.

KEY COMPETENCIES AND SKILLS

  • Strong communication skills, with the ability to convey training materials clearly and effectively to diverse groups.

  • Excellent organizational skills and attention to detail to ensure training programs run smoothly.

  • Leadership and interpersonal skills to engage and motivate employees.

  • Ability to assess employee performance and identify areas for improvement.

  • Strong knowledge of F&B operations and the ability to translate that into training content.

  • Proficient in using training tools and software, as well as creating materials for training programs.

  • Problem-solving and conflict resolution skills to address challenges and ensure effective learning.

  • Time management skills, with the ability to manage multiple training schedules and priorities.

  • Patience and a positive attitude, especially when working with employees who may be new or less experienced.

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