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Customer Service Officer

4 weeks ago

Mandaluyong, Philippines ConnectOS Full time
Salary and Schedule

Salary: P40,000-P50,000 (Monthly Package)

Schedule: Monday – Friday (08:00 AM - 05:00 PM PHT)

What are we looking for?

Skills Required:

  • 3-5 yrs of experience in Customer Service
  • A demonstrated passion and understanding for cooking
  • Knowledge of Zendesk software
  • Knowledge of SAP Business One ERP system
What will you do?

This role involves managing consumer enquiries and after-sales service enquiries, including:

  • Product knowledge and enquiries
  • Website knowledge and enquiries
  • Order tracking
  • Product Registration
  • Setting up new macros in Zendesk
  • Updating the Knowledge Centre
  • Liaison with Marketing for new enquiries
  • Support on setting up USB devices in the Cook Expert
  • Handling phone calls from time to time

For after-sales service enquiries, responsibilities include:

  • Setting up SAN (Service Authorization Number) and tracking repair machines from consumers to Service Repair Engineers
  • Knowledge of main spare parts required for repairs
  • Liaison with Service Repair Engineers
  • Updating a tracking spreadsheet on repairs
  • Booking Australia Post deliveries
  • Checking Direct Freight deliveries
Benefits & Perks
  • Hybrid Work Setup
  • Medical, Dental Coverage, and Life Insurance from day 1
  • Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
  • Competitive salary package and annual appraisal
  • Financial Assistance Program
  • Mandatory Government Benefits and 13th Month Pay
  • Complimentary Sleeping Quarters and Coffee
  • Complimentary Office Fitness and Wellness Facilities
  • Regular Company Events, Work-Life Balance, and Career Growth Opportunities
  • Accessible location at the heart of Metro Manila — Mega Tower, EDSA
Join ConnectOS Now

ConnectOS is certified as a Great Place to Work and is a top-rated employer in the Philippines. We are a leading provider of offshore talent worldwide, with over a decade of experience in premium resourcing and productivity solutions, founded by an Australian CEO. We help companies across industries overcome resourcing challenges with innovative strategies.

#ConnectOSCareers #JoinConnectOS #ConnectOSNonTech

Equal Employment Opportunity

Employment decisions at ConnectOS are made without consideration of age, race, color, religion, gender, disability, sexual orientation, gender identity or expression, genetic information, or marital status. We ensure the confidentiality of all data processed.

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