Accounts Receivable Supervisor

Accounts Receivable Supervisor – MicroSourcing Location: Global One, Eastwood, Libis Quezon City Work setup & shift: Onsite, Day Shift Why Join MicroSourcing? Competitive Rewards: Above-market compensation, day‑one healthcare coverage (including dependents), paid time‑off with cash conversion, group life insurance, and performance bonuses. Collaborative Spirit: Contribute to a positive, engaging environment with company-sponsored events. Work‑Life Harmony: Flexible arrangements that suit your balance. Career Growth: Continuous learning and advancement opportunities. Inclusive Teamwork: A diverse culture that celebrates everyone. Your Role The Accounts Receivable Supervisor leads a team of AR Officers and an AR Team Leader, driving performance, discipline, and excellence within the AR function. The role manages cash‑collection targets, DSO reduction, customer satisfaction, and continuous improvement initiatives. Key Responsibilities Leadership & Team Management Lead, coach, and motivate AR Officers to deliver high‑quality outcomes. Mentor an AR Team Leader, fostering leadership capability and accountability. Conduct weekly 1:1 coaching sessions and monthly performance reviews. Promote ownership, collaboration, and results orientation. Performance Monitoring & Coaching Track team performance against collection targets; provide feedback and improvement strategies. Monitor daily attendance, punctuality, and handle leave requests. Conduct daily/weekly catch‑ups with the Debt Collection Manager for alignment. Perform weekly call‑monitoring sessions and calibration. Oversee the performance dashboard, ensuring KPI visibility and achievement. Operational & Strategic Management Manage own ledger: portfolio oversight, dispute resolution, and stakeholder collaboration. Initiate proactive outbound contact (calls/emails) to facilitate payments. Handle inbound debt inquiries, providing professional and resolution‑focused service. Guide debtors on repayment terms and offer customized solutions. Maintain thorough documentation and communication records. Negotiate payment plans or settlements, balancing debtor feasibility with company interests. Monthly Business Reviews & Reporting Prepare and present monthly AR performance reports, highlighting trends and risk accounts. Maintain collection performance dashboards and KPI scorecards. Collaborate with the AR Manager on business reviews with Finance and Operations leaders. Administrative Responsibilities Clear unapplied cash, allocate open credits, search for missing payments. Run daily milk‑run reports and manage the work roster. Handle invoicing, PODs, and platform uploads (Coupa, Ariba, Tulia). Manage email inboxes, voicemail, risk alerts, and escalations. Oversee DCA & Bad Debt Write‑Off processes, liaise with Legal, and file proof of debt forms. Drive process improvements and automation across AR workflows. Leadership Presence & Culture Model integrity, accountability, and professionalism. Promote a safety‑first, people‑first culture and transparent communication. Represent the client positively, ensuring compliance with company policies and Australian laws. Collaborate with the Debt Collection Manager to refine systems and inform strategy. Individual Targets Overdue % below 5% of the Total Due DSO less than 40 days Minimum 20 proactive outbound calls daily Minimum 20 inbound calls per day (depending on volume) Scorecard Calculation Scorecard reflects the average of individual target achievement across the team. What You Need: Non‑Negotiables Bachelor’s degree in accounting, finance, business administration, or a related field. 5+ years of AR experience, with 5–10 years in a leadership/supervisory role. Proven leadership and team‑management skills. Strong knowledge of accounting principles, credit management, and debt‑collection strategies. Experience with Pronto (highly regarded); large ERP experience desirable. Excellent negotiation and communication skills, both written and verbal. Preferred Skills Coaching and coaching the AR team. Hands‑on debt‑collection and payment‑arrangement negotiation. Dispute resolution with internal and external stakeholders. Preparing and analyzing performance reports (MBRs). Driving process improvement and system optimization. About MicroSourcing MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines, employing over 9,000 professionals across 13 delivery centers. We celebrate diversity, inclusivity, and the authentic self of every team member, ensuring everyone can thrive. For more information, visit Terms & Conditions Terms and conditions apply. #J-18808-Ljbffr