Collection and Reconciliation Analyst

4 weeks ago

Makati, Philippines Smart Communications, Inc. Full time

Account Management, Negotiation and Settlement Receiving, evaluating, facilitating and/or coordinating customer inquiries, complaints on non-receipt of bills, disputes and requests (for copies of bills, historical and A/R related records), enrollment in Digital Bills Delivery-eSOA, special billing instructions and monitoring of extended payment arrangement as may be necessary, with clients to ensure prompt processing of payments prior to month’s bill run. Highlights good-paying customers by promptly monitoring and coordinating unresolved disputes to prevent service interruption Initiates appropriate measures like call-out and email reminder by coordinating with the customer’s Technical and Finance groups on the needed information for settlement. Spearheads negotiation meeting with the customer’s Finance/Accounting executives to present the updated and reconciled A/R aging profiles as basis of discussions and payment settlement. Promptly decides, leverages and process clients’ requests for lifting of Redirection and reconnection of TD accounts due to late payments. Handles coordination of the following issues internally: Incident ticket creation, case creation, technical and system related disputes, data extraction and validation, correction of rates, barring of services and profile alignment. Computes and pursue collection of Pre-termination Fee (PTF) for accounts on special arrangement. Coordinates with and demand from concerned clients the immediate issuance of manager/cashier’s checks as replacement for their returned check payments and initiates appropriate treatment for non-compliance to manage further credit risks. Disputes Evaluation, Resolution and Adjustment Management Handling evaluation and resolution of any pendingBilling issues that may result to operational or revenue adjustments to preclude any settlement delays. Account Treatment Monitoring and Management Performing Treatment list analysis via payment reminder, follow up overdue invoices to client, sending dunning letters if they exceeded on their credit terms and recommend service disruption such as reschedule /inclusion / exclusion / suspension from auto-treatment. Credit Exposures Evaluation and Management Performing Customer Account evaluation, justification and recommendation for Credit Clearance of additional service / retention requests of existing Customers via email based on updated AR profile and payment commitment and /or justification for revenue adjustment. Collection Report & Performance Evaluation AR report analysis and evaluation of assigned Customer/ Portfolio that may improve cash flow & downsize receivables. Applies expertise on various billing systems (SFDC, CSP, One Bill, et.al) in handling and solving customers’ inquiries, disputes, and A/R related issues. Prepares and endorses any special billing instruction arranged with client to Bill Dispatch team for timely execution Collection Management Handling dispatch of check pick-up and Endorsement of Bank remittances / Electronic Fund Transfer (EFT) prior posting of payments. Qualifications Graduate of any 4-year course preferably business-related course At least 2 years relevant experience in the same capacity With related experience in the banking/financial or credit card industries Seniority level Associate Employment type Full-time Job function Customer Service, Finance, and Management Industries Retail, Financial Services, and Telecommunications #J-18808-Ljbffr

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