Product and Sales Training Specialist

2 weeks ago

Taguig, Philippines Nespresso Ph (Exclusively distributed by Novateur Coffee Concepts, Inc,) Full time

The Learning and Development (L&D) Specialist is a strategic partner in building organizational capability and employee effectiveness across NCCI. The role is responsible for designing, facilitating, and evaluating global and localized training programs that align with business priorities and performance goals. Beyond training delivery, the position drives learning initiatives through immersion programs, mystery shopper analysis, store visits, and on-site coaching to ensure the consistent application of skills and service standards. L&D Specialist ensures employees deliver premium customer experiences that strengthen the brand and support organizational growth.

Major Areas of Responsibilities:

  • Collaborate with AGP L&D Trainer and Corporate Training Head in designing and delivering training programs. Create and implement training plans in coordination with the Brand Representative to align global initiatives with local needs.
  • Facilitate global standard and localized learning modules (onboarding, customer service, sales, SOPs, and product trainings).
  • Lead and improve the New Hire Induction Program.
  • Deliver training programs across Retail, Trade, CRC, and other frontline employees. Facilitate refresher trainings, campaigns, and product/machine knowledge sessions.
  • Coordinate immersion schedules with Retail Supervisors and monitor results.
  • Conduct on-site evaluations to check application of training and adherence to service standards.
  • Mystery Shopper Program Management
  • L&D Implementation, Monitoring & Evaluation
  • Reporting and Documentation
  • Manage accountability of training-related equipment, machines, and sampling items. Conduct visual merchandising checks during store visits to ensure compliance with marketing campaigns and brand standards.
  • Support marketing special assignments such as HQ/regional visits, events, and promos. Provide product spiels, updates, and communications in coordination with Marketing and Retail teams.
  • Contribute to the review and development of L&D-related policies and processes.
  • Participate in organizational initiatives and special projects as required.

Qualifications:

  • Bachelor’s degree in Business Administration, Human Resources, Marketing, or a related field
  • Principles of adult learning and effective learning methodologies
  • Familiarity with coffee products, accessories, and machines (an advantage)
  • Minimum of 3 years working experience training, learning and development, or a related field
  • Experience in designing and facilitating core training programs in a corporate or customer-centric environment

WORKING ENVIRONMENT:

  • Office-based
  • Frequent Travel
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