Workforce Capacity Planner with Forecasting experience

17 hours ago

Metro Manila Philippines Optum Full time

Workforce Capacity Planner with Forecasting experience 2 days ago Be among the first 25 applicants Overview Role: Workforce Capacity Planner with Forecasting experience. Responsibilities and qualifications described below. Responsibilities Gather, analyze, review, predict, and identify trends in complex data. Provide analysis and interpretation for operational and business review and planning. Support both short-term and long-term operational and strategic business activities through analysis. Develop and implement recommended business solutions based on research and data analysis. Assist with ad hoc operational and strategic business activities through analysis and reporting. Review and report on key operational metrics, including volume, average handle time, shrinkage, occupancy, utilization, attrition, and SLA/turnaround time. Qualifications 3-5 years of experience in workforce management (WFM) supporting call centers or back office operations. 3-5 years of experience in BPO capacity planning and forecasting, with at least 2 years in scheduling. Experience with both short and long-range forecasting. 3+ years of experience in long-term planning, financial modeling, and complex data analysis. 3+ years of experience managing complex operations and financial issues with divisional or companywide scope. Intermediate to advanced proficiency with PC-based software programs and automated database management systems (Excel and PowerPoint). Must be open to hybrid work arrangements (Predominantly work from home) with onsite reporting as needed for training or team related matters. What we offer Predominantly work from home setup Laptop/Computer Provided by the Company Market Total Rewards Package Retirement Plan Medical Plan (HMO) from Day 1 of employment Dental, Medical, and Optical Reimbursements Life and Disability Insurance Sick Leave Conversion Tuition Fee Reimbursement Employee Assistance Program (EAP) Annual Performance Based Merit Increases Employee Recognition Training and Staff Development Employee Referral Program Employee Volunteerism Opportunity All Mandatory Statutory Benefits Seniority level Mid-Senior level Employment type Full-time Job function Health Care Provider Industries Hospitals and Health Care We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

  • Workforce Management Capacity Planner

    6 days ago

    , Metro Manila, Philippines Optum Full time

    Optum National Capital Region, Philippines Workforce Management Capacity Planner As a Capacity Planner, you will grow and develop as you conduct and manage outcomes of various studies. You will be challenged to analyze, review, and forecast data for operational and business planning. As part of this elite team, you will be empowered to impact the health care...

  • Capacity Planner

    3 days ago

    , Laguna, Philippines Straive Full time

    Job Description The Capacity Planner and Forecaster is responsible for analyzing historical data, creating accurate forecasts, and developing capacity plans to ensure optimal resource allocation. This role requires strong analytical skills and expertise in statistical modeling and forecasting methodologies. Key Roles and Responsibilities Develop accurate...

  • Workforce Management Capacity Planner

    1 week ago

    Manila, National Capital Region, Philippines Optum Full time ₱900,000 - ₱1,200,000 per year

    As a Capacity Planner, you will grow and develop as you conduct and manage outcomes of various studies. You will be challenged to analyze, review, and forecast data for operational and business planning. As part of this elite team, you will be empowered to impact the health care system through the analysis and interpretation of data and presenting...

  • Workforce Planner

    1 week ago

    , Cagayan Valley, Philippines Buscojobs Full time

    Posted today Job Description Job Title: Workforce Planner Job Type: Full-Time Work Setup: Onsite Location: BGC, Taguig Industry: Banking & Financial Services About the Role: We are looking for an experienced and detail-oriented Workforce Planner to support our operations team in the banking and finance sector. This role is key in ensuring optimal staffing...

  • Workforce Capacity Planner with Forecasting experience

    4 days ago

    Manila, National Capital Region, Philippines Optum, a UnitedHealth Group Company Full time ₱900,000 - ₱1,200,000 per year

    Job ResponsibilitiesGather, analyze, review, predict, and identify trends in complex data.Provide analysis and interpretation for operational and business review and planning.Support both short-term and long-term operational and strategic business activities through analysis.Develop and implement recommended business solutions based on research and data...

  • Workforce Planner

    3 weeks ago

    , , Philippines TaskUs Full time

    .Workforce Planner page is loaded## Workforce Plannerlocations: Quezon, NCR, Philippinestime type: Full timeposted on: Posted Todaytime left to apply: End Date: September 19, 2025 (16 days left to apply)job requisition id: R\_2509\_11859****About TaskUs:**** TaskUs is a provider of outsourced digital services and next-generation customer experience...

  • Workforce Planner

    3 weeks ago

    Manila, Philippines SPX Express Full time

    Overview SPX Express is hiring a Workforce Planner for Operations at the Sorting Center in Calamba, Laguna. This role focuses on forecast modeling, capacity planning, scheduling, real-time monitoring, and ensuring alignment of forecasts with strategic goals. Responsibilities Forecast modeling and capacity planning to meet strategic goals, with...

  • Workforce Management Analyst

    17 hours ago

    , , Philippines iQor Full time

    Overview The Workforce Forecasting & Planning Analyst is responsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration and effective communication, while ensuring forecast alignment with strategic goals. This position is responsible for long term, short term and intraday contact volume, productivity and capacity...

  • Production and Capacity Planner

    3 weeks ago

    , Metro Manila, Philippines Michael Page Full time

    Leading multinational manufacturing company Career growth and opportunities About Our Client The employer is a well-established large organization in the industrial/manufacturing sector. Known for its innovative products and commitment to operational excellence, the company provides a stable environment for professional growth. Job Description Develop and...

  • Workforce Planner

    3 weeks ago

    Manila, Philippines SPX Express Full time

    Overview Workforce Planner - Operations, Sorting Center, SPX Express (Calamba, Laguna) at SPX Express. Location: Paciano Rizal, Calamba, Laguna. This role focuses on forecasting, capacity planning, scheduling, and real-time monitoring to align with strategic goals. Responsibilities Responsible for ensuring strategic goals are met through forecast modeling,...