Workforce Management Capacity Planner

OverviewWorkforce Planner - Operations, Sorting Center, SPX Express (Calamba, Laguna) at SPX Express. Location: Paciano Rizal, Calamba, Laguna.This role focuses on forecasting, capacity planning, scheduling, and real-time monitoring to align with strategic goals.ResponsibilitiesResponsible for ensuring strategic goals are met through forecast modeling,...

We're Hiring: Workforce Management RolesWorkforce Real-Time Analysts with Scheduling experienceJob ResponsibilitiesAnalyzes and investigatesProvides explanations and interpretations within area of expertisePerform historical data analyses of performance data to identify trends/patterns, and make appropriate recommendations (e.g., call volumes, intra-day...

SUMMARYThe Workforce Manager will report to the Head of Resource Data Management supporting global operations. This role is responsible for aligning workforce capacity with business needs, managing utilization rates, client volume, and financial targets. This role leads forecasting and workforce optimization efforts that support service delivery, revenue...

Employment Type: Full-Time EmploymentWork Setup: Hybrid SetupWork Schedule: Night Shift (Following U.S. Eastern Time Zone)Location: Eastwood, Libis, Quezon CitySalary Package: Up to 80,000 PHP/MonthlyPosition OverviewThe Workforce Manager is responsible for the strategic and tactical planning of contact center staffing and resources to ensure service...

OverviewJoin to apply for the Assistant Manager Workforce role at ibexResponsibilitiesResponsible for ensuring integrity and consistency of set WFM processes/procedures.Responsible for ensuring Service Delivery to the client, balancing staffing requirements with operational efficiencies and financial goals.Maintain confidentiality on information, objectives,...

Role:Sustain common workforce management tasks (reporting, identifying trends, preparing presentations, training specific to WFM tools and capabilities, capacity planning).Forecasting volume and utilizing the forecasted data to create optimized employee schedules and seat allocation.FTE and volume management which includes managing peaks and uplifting...

Job ResponsibilitiesThis position is responsible for forecasting staffing variables (i.e. volume, average handle time, off-phone activities, overflow, etc.) and working with the leadership team to validate the planning assumptions and volume forecastFormulate recommendations based upon analysis, data and input from users and departmental...

The WFM Resource Planning Analyst provides vision and leadership to the Results organization in workforce management areas such as: Forecasting, Scheduling, and Analysis. The WFM Resource Planning Analyst will support processes to maximize work flow while minimizing causes of client and customer dissatisfaction.We are looking for someone who has:1 year...

About The TeamThe Workforce Management Lead – Partnerships ensures SCommerce meets operational targets byaligning headcount supply from agency partners. The role focuses on workforce forecasting, capacityplanning, performance governance, and cross-functional collaboration to support efficient warehouseoperations across multiple sites.Job...

Role OverviewThe Capacity Analyst is responsible for assisting the Capacity Manager to ensure there is adequate IT Capacity to meet required levels of service. This role involves conducting capacity analysis and reporting for client\'s infrastructure systems, servers, databases, storage systems, datacenter space, and other services.The Capacity Analyst is...