
Workforce Management Capacity Planner
5 days ago
Optum National Capital Region, Philippines Workforce Management Capacity Planner As a Capacity Planner, you will grow and develop as you conduct and manage outcomes of various studies. You will be challenged to analyze, review, and forecast data for operational and business planning. As part of this elite team, you will be empowered to impact the health care system through the analysis and interpretation of data and presenting recommendations for business solutions. Responsibilities: Compile, analyze, review, forecast, and trend complex data Present analysis and interpretation for operational and business review and planning Support short and long term operational / strategic business activities through analysis Develop recommended business solutions through research and analysis of data and business process and implement when appropriate Support ad hoc operational/strategic business activities through analysis and reporting Review and report on key operational metrics including volume, average handle time, shrinkage, occupancy, utilization, attrition, and SLA/turnaround time Perform other job-related work as assigned Required Qualifications: 3+ years Capacity Planning/Forecasting and Model Building experience, Data Analysis, Financial Analysis/Planning in a BPO setting Experience in using WFM tools: IEX, Genesys, CX1 and Amazon Connect 4+ years of Workforce Management (WFM) experience supporting Call Centers or Back Office (investigation/transactional) operations #J-18808-Ljbffr
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Capacity Planner
1 day ago
, Laguna, Philippines Straive Full timeJob Description The Capacity Planner and Forecaster is responsible for analyzing historical data, creating accurate forecasts, and developing capacity plans to ensure optimal resource allocation. This role requires strong analytical skills and expertise in statistical modeling and forecasting methodologies. Key Roles and Responsibilities Develop accurate...
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Workforce Management Capacity Planner
1 week ago
Manila, National Capital Region, Philippines Optum Full time ₱900,000 - ₱1,200,000 per yearAs a Capacity Planner, you will grow and develop as you conduct and manage outcomes of various studies. You will be challenged to analyze, review, and forecast data for operational and business planning. As part of this elite team, you will be empowered to impact the health care system through the analysis and interpretation of data and presenting...
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Workforce Planner
1 week ago
, Cagayan Valley, Philippines Buscojobs Full timePosted today Job Description Job Title: Workforce Planner Job Type: Full-Time Work Setup: Onsite Location: BGC, Taguig Industry: Banking & Financial Services About the Role: We are looking for an experienced and detail-oriented Workforce Planner to support our operations team in the banking and finance sector. This role is key in ensuring optimal staffing...
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Workforce Management Analyst
5 days ago
Manila, Philippines RSD Human Resource Management Consultancy Full timeRecruitment Team Manager - Executive Hiring at RSD Human Resource Management Consultancy What We're Looking For Qualifications: Minimum of 1 year of experience in any Workforce function (e.g., Real-Time Analyst, Forecaster, Scheduler, Capacity Planner). Extensive knowledge in capacity planning is a must. Must be willing to work on-site at either our Las...
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Workforce Planner
3 weeks ago
, , Philippines TaskUs Full time.Workforce Planner page is loaded## Workforce Plannerlocations: Quezon, NCR, Philippinestime type: Full timeposted on: Posted Todaytime left to apply: End Date: September 19, 2025 (16 days left to apply)job requisition id: R\_2509\_11859****About TaskUs:**** TaskUs is a provider of outsourced digital services and next-generation customer experience...
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Workforce Planner
2 weeks ago
Clark Freeport Zone, Pampanga, Philippines IntouchCX Full time ₱900,000 - ₱1,200,000 per yearAs Resource Planner, You Will…Manage all day-to-day activities in Workforce ManagementManage schedules, exceptions, data tracking and Service LevelsMonitor daily Key Performance Indicators to diagnose emerging trends and adjust staffing as requiredMaintain employee information and its accuracy on an ongoing basisPlan and create new hire schedules while...
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Manila, National Capital Region, Philippines Optum, a UnitedHealth Group Company Full time ₱1,200,000 - ₱3,600,000 per yearWe're Hiring: Workforce Management RolesWorkforce Real-Time Analysts with Scheduling experienceJob ResponsibilitiesAnalyzes and investigatesProvides explanations and interpretations within area of expertisePerform historical data analyses of performance data to identify trends/patterns, and make appropriate recommendations (e.g., call volumes, intra-day...
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Production and Capacity Planner
3 weeks ago
, Metro Manila, Philippines Michael Page Full timeLeading multinational manufacturing company Career growth and opportunities About Our Client The employer is a well-established large organization in the industrial/manufacturing sector. Known for its innovative products and commitment to operational excellence, the company provides a stable environment for professional growth. Job Description Develop and...
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Sorting Center
3 weeks ago
Manila, Philippines SPX Express Full timeOverview Sorting Center - Workforce Management Planner (Calamba, Laguna) - Operations, SPX Express. Responsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration and effective communication while ensuring forecast alignment with strategic goals. Responsibilities Responsible for forecast modeling, capacity...
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Workforce Planner
3 weeks ago
Manila, Philippines SPX Express Full timeOverview SPX Express is hiring a Workforce Planner for Operations at the Sorting Center in Calamba, Laguna. This role focuses on forecast modeling, capacity planning, scheduling, real-time monitoring, and ensuring alignment of forecasts with strategic goals. Responsibilities Forecast modeling and capacity planning to meet strategic goals, with...