Workforce Forecaster and Planner

2 weeks ago

Manila, National Capital Region, Philippines Optum Full time ₱60,000 - ₱120,000 per year

Job Responsibilities

  • Gather, analyze, review, predict, and identify trends in complex data.
  • Provide analysis and interpretation for operational and business review and planning.
  • Support both short-term and long-term operational and strategic business activities through analysis.
  • Develop and implement recommended business solutions based on research and data analysis.
  • Assist with ad hoc operational and strategic business activities through analysis and reporting.
  • Review and report on key operational metrics, including volume, average handle time, shrinkage, occupancy, utilization, attrition, and SLA/turnaround time.

Job Qualifications

  • Undergraduate degree or equivalent experience
  • 3-5 years of experience in workforce management (WFM) supporting call centers or back office operations.
  • 3-5 years of experience in BPO capacity planning and forecasting, with at least 2 years in scheduling.
  • With work experience in both short and long-range forecasting
  • 3+ years of experience in long-term planning, financial modeling, and complex data analysis.
  • 3+ years of experience managing complex operations and financial issues with divisional or companywide scope.
  • Intermediate to advanced proficiency with PC-based software programs and automated database management systems (Excel and PowerPoint).
  • Must be open to hybrid work arrangements (Predominantly work from home) with onsite reporting as needed for training or team related matters.

WHAT WE OFFER:

  • Laptop/Computer Provided by the Company
  • Market Total Rewards Package
  • Retirement Plan
  • Medical Plan (HMO) from Day 1 of employment
  • Dental, Medical, and Optical Reimbursements
  • Life and Disability Insurance
  • Paid Time-Off Benefits
  • Sick Leave Conversion
  • Tuition Fee Reimbursement
  • Employee Assistance Program (EAP)
  • Annual Performance Based Merit Increases
  • Employee Recognition
  • Training and Staff Development
  • Employee Referral Program
  • Employee Volunteerism Opportunity
  • All Mandatory Statutory Benefits

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