Capacity Planner

2 weeks ago

Katipunan Metro Manila, Philippines IntouchCX Full time ₱900,000 - ₱1,200,000 per year

As Resource Planner, You Will…

  • Manage all day-to-day activities in Workforce Management
  • Manage schedules, exceptions, data tracking and Service Levels
  • Monitor daily Key Performance Indicators to diagnose emerging trends and adjust staffing as required
  • Maintain employee information and its accuracy on an ongoing basis
  • Plan and create new hire schedules while tracking shift availability
  • Report by program as required

As Resource Planner, You Have…

  • University or College Degree in a related discipline - Computer Science, Marketing, Communications or Business (a combination of work experience and education will be considered)
  • Advanced knowledge of MS Word, MS Excel and Outlook
  • Adaptability to learn a variety of software programs including Aspect, Teleopti and Genesys (prior experience in one of these platforms is considered an asset)
  • High level of accuracy regarding data entry
  • Strong analytical and problem solving skills
  • Willingness to learn and adapt to working in a fast-paced environment
  • The ability to multitask and self-manage the work day

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