Customer Support Associate

4 weeks ago


Baguio, Philippines Out Chain Solutions Full time

Essential Functions / Core Responsibilities Ensure service delivery meets contractual KPIs Clarify and resolve complex or unclear customer issues Actively listen and show empathy to build customer rapport Greet customers professionally and courteously Maintain product/service knowledge Accurately document customer interactions and account details Improve customer satisfaction and business performance Promote and offer additional services/products Record and retrieve data in the call tracking system Candidate Profile Education & Experience: High school diploma with 6+ months of CSR experience preferred Skills: Strong customer orientation and communication (verbal/written) PC literacy and navigation skills Problem-solving and multitasking Attention to detail and patience Work Style: Flexible with rotating shifts Comfortable in high-volume, fast-paced environments Can work both independently and as part of a team Other Notes: Additional experience/skills may be required based on location/program Must comply with local employment laws #J-18808-Ljbffr



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