Customer Experience Coach

6 days ago


Manila, Philippines V-Call Center Link Inc. Full time

Responsibilities Experience handling escalations and/or customer retention in a BPO setting Background as an SME, Agent Coach, or Tier 3 Agent is highly preferred Strong problem-solving and conflict-resolution skills Ability to handle complex customer concerns with empathy and professionalism Excellent communication and coaching abilities Qualifications Previous role in escalations, retention, or advanced support (Tier 3) Exposure to mentoring, coaching, or SME responsibilities Strong interpersonal skills and ability to influence outcomes High adaptability and resilience in high-pressure situations #J-18808-Ljbffr



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