Learning Development Coach

18 hours ago


Metro Manila Philippines Wing Assistant Full time

About the Role: We are seeking a Client Relations Coach to develop, support, and elevate the performance of our Customer Success Managers (CSMs). This role combines coaching, quality assurance, and training delivery to ensure our CSMs are equipped to drive long-term client success. The ideal candidate has prior experience coaching CSMs or similar client-facing roles and brings a structured approach to performance improvement. Former BPO trainers with a strong QA background are welcome to apply. Key Responsibilities Coach and mentor Customer Success Managers (CSMs) to improve customer satisfaction, retention, and relationship management Conduct quality reviews on customer interactions (calls, emails, task updates) and provide detailed feedback Develop and deliver coaching plans tailored to individual performance metrics and team goals Collaborate with leadership on team skill development, training needs, and continuous improvement Lead training sessions and skill refreshers to reinforce best practices and performance standards Maintain standardized coaching documentation and feedback tools Track, report, and analyze coaching effectiveness and performance trends Candidate Requirements Experience coaching Customer Success Managers, Account Managers, or similar roles Solid foundation in quality assurance and structured feedback delivery Former BPO trainers with QA and client-facing experience are strongly encouraged to apply Excellent communication, facilitation, and coaching skills Familiarity with CRMs and performance coaching tools Must be able to work in a hybrid setup and align with a US time zone (night shift) schedule Must present original coaching/training materials during the hiring process Hiring Requirement – Simulation & Mock Deck Conduct a mock training simulation (live) Present a self-made presentation deck on the following topics: “What is a Customer Success Manager?” “How to Be a Successful CSM” This simulation will be used to assess facilitation skills, structure, clarity, and relevance of content. ₱50,000 - ₱70,000 a month Location: Hybrid (Work-from-Home & Onsite) Schedule: US Time Zone (Night Shift) Starting Salary: Php 50,000 - Php 70,000 Preferred Skills: Background in SaaS, B2B services, or subscription-based support Familiarity with CS tools like Hubspot, Pipedrive, Stripe, Dialpad Training or coaching certifications are a plus #J-18808-Ljbffr



  • Manila, Philippines Wing Assistant Full time

    Join to apply for the Learning Development Coach role at Wing Assistant Base pay range Starting Salary: Php 50,000 - Php 70,000 This range is provided by Wing Assistant. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Overview We are seeking a Client Relations Coach to develop, support, and elevate the...


  • , Metro Manila, Philippines Buscojobs Full time

    Communications Coach L Learning Specialist job... Pasig City, National Capital Region ₱ - ₱ Y Results Manila Inc. Posted 1 day ago Job Description Join our dynamic team as an Instructional Designer, where you'll collaborate closely with our Instructional Design Manager, project partners, and subject matter experts. Together, we'll craft engaging...


  • , Metro Manila, Philippines iSupport Worldwide Full time

    What is your mission? We are looking for a results-driven Learning & Development (L&D) Associate Manager to design and lead training strategies that drive employee growth and client success. In this role, you will oversee program design and delivery, partner with clients on customized solutions, and lead a team of trainers to achieve excellence. If you are...

  • Agile Coach-1

    2 weeks ago


    , Metro Manila, Philippines GCash Full time

    Overview Join to apply for the Agile Coach-1 role at GCash Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today! Roles And Responsibilities...


  • , , Philippines Asurion Full time

    Learning and Development Manager – Asurion Responsibilities Lead a team of Coaching Consultants, set annual objectives, and provide leadership coaching Design, implement, and evaluate coaching and leadership development programs for frontline and professional teams Conduct needs assessments, facilitate coaching sessions, and analyze coaching session...


  • Manila, Philippines COACH Advising Part time

    Full commission based role for a startup company. Room to grow with the company and become an SDR manager if you can show that you know what you are doing and can lead others! Expectation is 3-5 meetings set PER week. If these needs are not met two weeks in a row, you are not a fit for this role.Part time or full time role for the right person. 1099...

  • Coaching Assistant

    3 days ago


    , Metro Manila, Philippines MicroSourcing Full time

    Quality Assurance and Learning Supervisor | GROW certified & coaching advocate | CSSYB | Trained Six Sigma Greenbelt | Position Overview The Coaching Assistant will ensure that the Zoom sessions with participants run smoothly. This position supports Coaches by handling various tasks, including recording attendance, tracking points accumulated by...


  • , Metro Manila, Philippines Buscojobs Full time

    The Customer Experience & Learning Services Manager is responsible for the design, development, and delivery of strategic and tactical leadership, management and professional development training programs for CSR. The Training Manager is in charge of administrating the training programs within an account to ensure high level customer experience and client...

  • Agile Coach

    3 weeks ago


    , Metro Manila, Philippines Buscojobs Full time

    Job 1: Agile Coach / Project Management & Solutions Job Description Position Accountability Statement: This role is responsible for the stewardship of systems/technologies that will be implemented to support the company's defined OGSM (Objectives, Goals, Strategies and Measures). Key Responsibilities: Guide project managers and stakeholders in defining...


  • Quiapo, Metro Manila, Philippines Gigahertz Computer Systems Full time ₱900,000 - ₱1,200,000 per year

    Job Summary:The Learning and Development (L&D) Specialist leads the planning, execution, and continuous improvement of all training initiatives across the organization. This role ensures effective delivery of onboarding, sales, product knowledge, compliance, and leadership training, and supports capability-building programs aligned with organizational goals....