Customer Experience Manager
3 days ago
The Customer Experience Manager plays a critical role in leading and developing a high-performing team dedicated to delivering exceptional service to our customers and internal partners. This position oversees Customer Experience Team Leads, agents, and other individual contributors, ensuring alignment with company standards while driving continuous improvement in service quality. This role will provide leadership, guidance, and coaching to team leads and frontline staff, ensure compliance with company policies and service standards, monitor and enhance the quality of customer interactions, collaborate with cross-functional teams to resolve issues and improve processes, and analyze performance metrics and implement strategies for improvement. This is a full-time (40h/week), salaried, remote position working Monday to Friday, 8am to 4:30pm EST. The compensation range for this role is PHP 1,311,000 to 1,425,000 per year.Responsibilities Champion continuous improvements to enhance the MaryRuth's customer experience, including by mapping the customer journey and proactively identifying intervention points to elevate the experience, and evaluating and piloting new strategies to maximize customer value and loyalty. Lead the Community Experience team, which includes social media engagement public review engagement as well as Service Recovery initiatives aimed at strengthening brand reputation and restore customer confidence after negative experiences. Act as the primary representative for talent acquisition efforts for Customer Experience roles, including the interviewing, hiring, onboarding, and training of new team members. Conduct performance management, including quarterly and annual reviews for direct reports. Drive key outcomes such as customer retention, reduced churn, and improved satisfaction. Guide the Customer Experience Team in resolving complex issues and effectively handling escalation. Develop and refine customer listening strategies, segmentation approaches, and improvement initiatives. Oversee process governance, ensuring MaryRuth's systems for tracking and managing customer interactions remain efficient and evolving. Ensure policy adherence and leadership alignment, supporting Team Leaders in coaching and guiding their teams. Facilitate weekly leadership meetings to review feedback, align priorities, and implement action plans. Collaborate cross-functionally with Customer Experience Technology and IT teams to resolve technical issues. Monitor and achieve individual and departmental KPIs, ensuring performance standards are consistently met. Perform additional duties as assigned and support organizational initiatives. Be available to work holidays and weekends as required by business needs. Travel occasionally (
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Customer Service Associate
2 weeks ago
Manila, National Capital Region, Philippines Compass Experience Labs Full time ₱30,000 - ₱60,000 per yearThis is a remote position supporting mainly US retail and eComm businesses. Our headquarters are located in Columbus, OH, USA in the Eastern Time Zone.Are you ready to join a fun and engaging workplace that encourages you to empower yourself and develop your career? Are you looking for a remote job where you can work from the comfort of your own home? Do you...
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Customer Service Vice President
1 week ago
Manila, National Capital Region, Philippines JPMC Candidate Experience page Full time ₱1,500,000 - ₱3,000,000 per yearJoin our dynamic team at Wealth Management, where we empower teams to navigate workplace incentives with confidence. Be at the heart of delivering high-quality client services in the Banking industry. Unlock your potential and make your mark with us.As a Customer Service Vice President within Wealth Management, you will drive operational excellence in team....
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Manila, National Capital Region, Philippines Compass Experience Labs Full time ₱250,000 - ₱500,000 per yearAre you ready to join a fun and engaging workplace that encourages you to empower yourself and develop your career? Are you looking for a remote job where you can work from the comfort of your own home? Do you want a job where you can be yourself?Say hello to Compass Experience Labs - it sounds like we might be a good matchMEET COMPASSWe partner with brands...
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Manila, National Capital Region, Philippines Compass Experience Labs Full time $30,000 - $45,000 per yearAre you ready to join a fun and engaging workplace that encourages you to empower yourself and develop your career? Are you looking for a remote job where you can work from the comfort of your own home? Do you want a job where you can be yourself?Say hello to Compass Experience Labs - it sounds like we might be a good matchMEET COMPASSWe partner with brands...
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Sr. HR Manager
3 days ago
Manila, National Capital Region, Philippines Compass Experience Labs Full time ₱600,000 - ₱1,200,000 per yearWho we are: At Compass, we partner with businesses to determine their needs and provide customized customer care solutions. Our mission as a boutique customer contact center is simple: consistently deliver experiences that enhance the customer's loyalty and help to grow the business. We foster an environment that encourages positivity, personal growth, team...
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Customer Experience Specialist
1 day ago
Manila, National Capital Region, Philippines CEF Solutions Inc. Full time ₱600,000 - ₱800,000 per yearJob Summary:The Customer Experience Specialist is primarily responsible for managing and resolving high-priority customer escalations, including those directed to external agencies such as the Better Business Bureau (BBB), Office of the President, Provincial Consumer Protection Agencies, Office of the Consumer Affairs (OCA), and Health Canada....
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Manila, National Capital Region, Philippines NiCE Full time ₱900,000 - ₱1,200,000 per yearCompany DescriptionNiCE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations in over 150 countries, NiCE's platforms are widely...
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Customer Experience Consultant
1 week ago
Manila, National Capital Region, Philippines A.P. Moller - Maersk Full time ₱400,000 - ₱800,000 per yearPurpose of the role : Responsible for owning/managing the customer experience of his/her customers by identifying issues proactively, building strong relationship with customers and identifying solutions which benefits both Maersk and the customer.Responsibilities:Customer's business acumen and ability to know what factors drives the decision making.Onboard...
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Customer Experience Representative
2 weeks ago
Manila, National Capital Region, Philippines Staff Domain Inc Full time ₱300,000 - ₱600,000 per yearSetup and Location: Onsite Work Schedule: 8:30 AM-5:30 PM (AEDT) | 5:30 AM-2:30 PM (PH Time)Employment Type: Full-time Ready to do work that actually excites you? We're looking for a proactive and detail-oriented Customer Service Coordinator to join our team. In this role, you'll be the main point of contact for clients, ensuring a smooth and professional...
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Customer Experience Lead
3 days ago
Manila, National Capital Region, Philippines Trafilea Full time $60,000 - $120,000 per yearAbout TrafileaTrafilea is a Consumer Tech Platform for Transformative Brand Growth. We're building the AI Growth Engine that powers the next generation of consumer brands.With over $1B+ in cumulative revenue, 12M+ customers, and 500+ talents across 19 countries, we combine technology, growth marketing, and operational excellence to scale purpose-driven,...
