Coaching Assistant

5 days ago

Manila, National Capital Region, Philippines MicroSourcing Full time ₱200,000 - ₱400,000 per year

Position Overview:

The Coaching Assistant will ensure that the Zoom sessions with participants run smoothly. This position supports Coaches by handling various tasks, including recording attendance, tracking points accumulated by participants, and taking important notes during the sessions. The Coaching Assistant will also be responsible for sharing assets such as slides, games, music, and other activities, as well as observing and logging any red flags or notable behaviors, whether verbal or via chat.

Key Responsibilities:

●       Assist Coaches in facilitating smooth Zoom sessions with children.

●       Record attendance and track points earned by children during sessions.

●       Take detailed notes on significant events and discussions that occur during the sessions.

●       Share session assets, including slides, games, music, and other activities, with children.

●       Roster creation, record skip sessions in the roster, rescheduling, and other tasks delegated by the client. Tasks change based on the business needs, expansio,n and progress.

●       Observe the behavior of both Coaches and children during sessions and report any red flags.

●       Log any verbal or chat-related concerns or incidents that arise during the session.

Qualifications:

● year and 6 months Customer Service Experience (Fresh Graduates and Career Shifters are also acceptable)

●       Strong verbal and written communication skills in English.

●       Preferred but not required: Knowledge of Zoom and basic computer literacy.

●       Ability to report onsite as needed.

●       Capability to make sound decisions in urgent situations.

●       Open to college undergraduates and senior high school students.

●       Reliable, highly responsive, and confident.

●       Proactive and able to respond promptly.

●       Strong organizational and decision-making abilities.

●       Ability to work in a team environment and support Coaches effectively.

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