Client Success

2 weeks ago

Makati, Philippines Filta Full time

Client Success & Workforce Partner | Hybrid | Day Shift | HMO + Dependent Coverage Filta Makati, National Capital Region, Philippines Filta is an award‑winning, Australian‑owned BPO partnering with forward‑thinking businesses to build full‑time teams in the Philippines and Colombia since 2016. We’re building a global community of talented people who care about doing great work the right way. Join a team that values ownership, candour, and great service for our clients and teammates. Why You’ll Love Working With Us HMO healthcare for you and 1 dependent (with COVID insurance) 20 combined SL/VLs per year, accrued from day one (10 credited post‑regularization) 13th‑month bonus + government‑mandated benefits Computer provided + monthly internet allowance Access to work in one of our Manila‑based offices Member Wellness Program to support balance and wellbeing Regularization drink to celebrate milestones Paid birthday leave + birthday cake Doona Days – additional leave credits for self‑care and mental reset Welcome gift pack + work anniversary gifts Year‑End Party + Christmas hamper Regular social activities across teams and time zones What You’ll Be Doing Managing a portfolio of clients to ensure their success. Partnering with clients post‑sale to guide onboarding, setup, and long‑term success. Acting as the go‑to person for operational, performance, or staffing challenges, solving problems before they arise. Building relationships that drive growth: renewals, new roles, and deeper engagement. Collaborating closely with recruitment, HR, and operations teams to deliver great experiences for every client and team member. Identifying commercial opportunities by understanding clients’ business goals. What Makes You a Great Fit Experience in a service‑based or client‑facing role, built strong relationships and solved complex problems. Curious mindset – you enjoy understanding how businesses work and spotting improvement opportunities. Minimum of 5 years in operations, project management, or a related role, preferably in a multi‑country environment. Organised and proactive – you anticipate issues and act before they become crises. Clear and confident communication across all people. A passion for connecting people, processes, and results. Commercially minded – you know great service fuels growth. Seniority level: Mid‑Senior level | Employment type: Full‑time Important This role is open to Filipino citizens only. Applications must be submitted in English. #J-18808-Ljbffr

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