Operations Manager
2 weeks ago
The Operations Manager will lead a team of Call Center Supervisors by providing them with direction, support and career development. The position is responsible for improving customer satisfaction and the productivity and performance of Experts. The Operations Manager will also improve team member satisfaction resulting in the retention of Call Center Supervisors and Customer Service Representatives. Location: Nuvali, Sta. Rosa, Laguna Work Arrangement: 100% Onsite Work Schedule: Shifting (Majority Nightshift) EXPERIENCE Minimum of 5-8 years call center experience required, with at least 3-5 years at the manager level 2-3 years directly managing call center supervisors Proven and demonstrable leadership, management, and motivational skills Non negotiable experience with sales (hard-selling/upselling), call center technology, including ACD, workforce management agent productivity tools, and quality management tools. Proficiency using MS office suite DUTIES AND RESPONSIBILITIES Support directives from Call Center leadership. Lead, coach, and develop Call Center Supervisors. Set and prioritize goals to achieve business objectives. Collaborate with HR, Training, Workforce, Finance, and Quality teams. Drive improvements in people, processes, and technology. Ensure client, subscriber, and quality expectations are met. Recognize and reward top performers. Manage budgets, projects, and changing priorities. Maintain strong floor presence and open communication with staff. #J-18808-Ljbffr
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Operations Manager
4 weeks ago
Carmen, Philippines VERA. Dental Clinic Corporation Full timeJob Title Operations Manager Position Summary The Operations Manager oversees and ensures the smooth, efficient, and profitable operations of all VERA. Dental Clinic branches. This role is responsible for supervising and coordinating the work of Branch Supervisors, Branch Receptionists, Branch Clinic Assistants, and Branch Dental Assistants. The Operations...
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Operations Manager Tech-Sales Account
2 weeks ago
Carmen, Philippines TALENTMATE Full timeOperations Manager Tech-Sales Account Location: Nuvali, Sta. Rosa, Laguna Work Arrangement: 100% Onsite Work Schedule: Shifting (Majority Nightshift) Job Description: The Operations Manager will lead a team of Call Center Supervisors by providing them with direction, support, and career development. The position is responsible for improving customer...
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Assistant Mall Manager
4 weeks ago
Carmen, Philippines SM Supermalls Full timeThe Assistant Mall Manager is responsible for ensuring profitable mall operations in accordance with Management’s directives and income expectations. The incumbent shall implement programs for the constant enhancement of the physical value of the mall by creating strategies in order to ensure a safe and secure environment that will encourage customers to...
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Customer Quality Manager
3 weeks ago
Carmen, Philippines Advanced Energy Full timeJoin to apply for the Customer Quality Manager (Panasonic) role at Advanced Energy About Advanced Energy: Advanced Energy Industries, Inc. (NASDAQ: AEIS) enables design breakthroughs and drives growth for leading semiconductors and industrial customers. We provide precision power and control technologies and applications know-how to support partnerships and...
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Manager, Learning
2 weeks ago
Carmen, Philippines TTEC Full timeYour potential has a place here with TTEC’s award-winning employment experience. As a Training Manager – Learning and Development working onsite in Sta Rosa, Laguna Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC What You’ll be Doing Do you have a passion to train and guide others towards best practices? Ready to help...
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Sales Enablement Coach
3 weeks ago
Carmen, Philippines Asurion Full timeSales Enablement Coach Asurion has been a leader in innovation for over 25 years, helping people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from technology, assistance to fix any issues, and protection to ensure quick replacement or repair if anything goes...
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Warehouse Team Leader
1 hour ago
Carmen, Philippines Toplis Solutions Inc Full time ₱80,000 - ₱120,000 per yearThe Warehouse Team Leader is responsible for overseeing daily warehouse operations, ensuring that goods are received, stored, and dispatched efficiently. This role involves supervising warehouse staff, maintaining inventory accuracy, enforcing safety protocols, and ensuring smooth workflow to meet operational goals.Job Description / Qualifications:Bachelor's...
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Quality & Insights Analyst
4 weeks ago
Carmen, Philippines Asurion Full timeDescription The Customer Solutions Quality & Insights Analyst is a trusted subject matter expert that analyzes customer experience and assesses the quality of hub and field interactions. This position is responsible for calibrating and auditing frontline and/or leadership positions to ensure accuracy and compliance. Q&I Analysts review direct interactions...
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Analyst, Accounting
3 weeks ago
Carmen, Philippines Wyndham Hotels & Resorts Full timeWyndham Hotels & Resorts is now seeking an Analyst, Accounting to join our team at WHG Argentina (1701) in Buenos Aires, Buenos Aires. Propósito The Analyst, Accounting is responsible for ensuring the accurate registration, control, and analysis of the accounting operations of the assigned hotels in the LATAMC region. Additionally, they will contribute to...
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Sales Compliance Specialist
4 weeks ago
Carmen, Philippines Asurion Full timeSales Compliance Specialist – Asurion Apply for the Sales Compliance Specialist role at Asurion. Purpose & Description The Sales Compliance Specialist is a subject matter expert that analyzes sales behavior patterns within call center, in‑home, and in‑store interactions. This role is responsible for inspecting potential compliance risk and reporting...