Customer Quality Manager

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About Advanced Energy: Advanced Energy Industries, Inc. (NASDAQ: AEIS) enables design breakthroughs and drives growth for leading semiconductors and industrial customers. We provide precision power and control technologies and applications know-how to support partnerships and innovation in thin-film and industrial manufacturing. We value the talents and contributions of all Advanced Energy employees worldwide.

This position is located in the Philippines. The Factory Customer Quality Manager (Panasonic) is responsible for recommending and implementing operating practices related to customer satisfaction and retention using multiple quality processes and tools. The Factory Customer Quality Manager serves as the primary interface into the factory for verifying and validating customer requirements, resolving factory customer quality issues, and driving overall product quality improvements. The role supports various customers and manages the factory customer relationship as it relates to satisfaction, quality expectations, process controls, and delivery expectations. Responsibilities include negotiating on business-critical matters by coordinating input with cross-functional teams and driving solutions.

• Leads the quality relationship between the CQ team and the factory
• Drives continuous product and test improvement for customers by working with factory teams
• Communicates volume manufacturing quality performance, Pareto analysis, and CIP with respect to customer requirements
• Interprets and drives customer quality product and process requirements into the factories in collaboration with Account teams
• Coordinates plans between teams to resolve product quality, reliability, and performance issues in the factory
• Coordinates with other departments on failure analysis reports, data analysis, corrective action, root cause analysis, and quality performance reports
• Interacts with executives and/or major customers, involving negotiations and influencing senior managers
• Initiates 8D root cause analysis and corrective actions with timely closure of actions
• Leads, supports, or hosts customer audits, surveys, and similar activities
• Drives customer product improvement
• Manages customer product tactical details around Pareto, CAPA, voice of customer, and scorecards; works cross-functionally to drive improvements
• Drives transition from safe launch to volume manufacturing based on customer requirements
• Reviews Engineering Change Requests for customer approval requirements and submission
• Escalates issues internally and negotiates across functions to ensure appropriate resources
• Drives continuous improvement related to SPC
• Other duties as assigned

• 5 years of technical leadership experience
• 8–10 years of experience in technical or quality management
• Experience in a fast-paced manufacturing environment
• Experience in plasma, data center, industrial, and medical industries or with those customers
• Experience working with a global team

As part of our total rewards philosophy, we offer competitive compensation and benefits programs, including market-based base pay, an annual pay-for-performance incentive plan, and a strong benefits package in each country where we operate.

Advanced Energy is committed to diversity in its workforce, including Equal Employment Opportunity for Minorities, Females, Protected Veterans, and Individuals with Disabilities. We protect and respect your privacy and will only use your personal information to administer your application in accordance with applicable laws.

Note: This posting may include references to location-based opportunities and does not guarantee employment or an offer. This description reflects typical duties and requirements and is subject to change.