Quality & Insights Analyst
5 days ago
Description The Customer Solutions Quality & Insights Analyst is a trusted subject matter expert that analyzes customer experience and assesses the quality of hub and field interactions. This position is responsible for calibrating and auditing frontline and/or leadership positions to ensure accuracy and compliance. Q&I Analysts review direct interactions and aggregate data to provide actionable feedback to various Operations and Support teams. SKILLS/DESIRED QUALITIES Strong verbal and written communication skills Strong project and time management skills Ability to maintain productivity with minimal direct supervision Demonstrate Core Values and Leadership Principles Analytical, problem solving, outside-the-box and solution-oriented thinking Technical skills that include exporting/editing calls, eTalk/Qfiniti, Explore, Office 365, and organizing data collection plans Duties & Responsibilities Review and analyze Quality and compliance data to identify trends, provide recommendations, and facilitate ongoing feedback to internal teams Preform qualitative and quantitative analysis to understand and report on impactful trends to customer experiences and business targets Utilizes voice analytics software to find specific call types and create custom Qfiniti views Contribute to voice analytics projects that add business value Managing Operations survey-review and correction Conduct thorough and accurate audits of machine and Expert performance through call listening and observation Performs other duties and special projects as assigned Requirements Bachelor’s Degree or equivalent work experience in a relevant field Internal candidates must currently be in good standing, including meeting or exceeding goals with no current disciplinary action and/or performance improvement plans Minimum of 6 months previous experience in retail technology, sales, customer service, quality or related field preferred Microsoft Office Suite experience OpenText Qfiniti and Explore experience preferred Demonstrated ability to consistently achieve all performance metrics #J-18808-Ljbffr
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Market Analyst
2 weeks ago
Carmen, Philippines Ivoclar Full timeAt Ivoclar, we are passionate about advancing dental health and quality of life worldwide. As a global leader in dental solutions, we empower dental professionals with innovative products, data-driven insights, and a collaborative spirit. Our mission—Making People Smile. Currently, we’re looking for a Market Analyst to join our Customer & Market...
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Market Analyst
3 weeks ago
Carmen, Philippines Ivoclar Full timeMarket Analyst 2 days ago Be among the first 25 applicants Direct message the job poster from Ivoclar Overview: In this role, you will drive the development of key performance indicators and deliver actionable insights to support strategic and operational decisions. Ensure effective information flow by acquiring and refining internal and external data...
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Data Report Analyst
5 days ago
Carmen, Philippines Michaels and Grant Business Consulting Full timeWe are looking for a Data Report Analyst to support our automotive training programs by developing data-driven insights and performance reports. This role requires technical proficiency, strong attention to detail, and the ability to communicate data clearly to various stakeholders. Key Responsibilities: Gather and compile data from various sources (e.g.,...
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Payroll Analyst
5 days ago
Carmen, Philippines Asurion Full timePayroll Analyst – Asurion Join to apply for the Payroll Analyst role at Asurion . The Analyst will work with the Customer Solutions payroll/timekeeping team for effective end‑to‑end processing of semimonthly payrolls, handling timekeeping, payroll adjustments, quality control, reporting, audits, compliance, and employee inquiries. Responsibilities...
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Market Analyst
2 weeks ago
Carmen, Philippines Ivoclar Full timeOverview In this role, you will drive the development of key performance indicators and deliver actionable insights to support strategic and operational decisions. Ensure effective information flow by acquiring and refining internal and external data sources, fostering alignment between Marketing, Sales, country teams, IT, and Finance. You will also analyze...
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Payroll Analyst
2 weeks ago
Carmen, Philippines Asurion Full timeOverview The Analyst, Payroll shall work with Customer Solutions payroll/timekeeping team for the effective and efficient end to end processing of semimonthly payrolls, including all related tasks in accordance with the Company’s procedures / deadlines. Responsibilities Enroll new hires to timekeeping timestamp. Shall ensure that their schedules are...
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Market Analyst
2 weeks ago
Carmen, Philippines Ivoclar Full timeOverview In this role, you will drive the development of key performance indicators and deliver actionable insights to support strategic and operational decisions. Ensure effective information flow by acquiring and refining internal and external data sources, fostering alignment between Marketing, Sales, country teams, IT, and Finance. You will also analyze...
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Automation & Systems Technologist
1 week ago
Carmen, Philippines Asurion Full timeOverview We are seeking a proactive, detail-oriented Automation & Systems Technologist to manage, analyze, and enhance the Intake & Governance technology ecosystem supporting the Asurion University team. This role combines analyst responsibilities (building automated reporting and data visualizations) with systems development (workflow automation and...
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Senior Audit Manager
3 days ago
Carmen, Philippines Aickman & Greene Full timeCompany Description Aickman & Greene Consultants Corporation specializes in bridging the gap between talented professionals and organizations worldwide. Through a meticulous and structured recruitment process, we cater to both local and multinational companies by sourcing top-tier talent for a wide range of roles, from skilled professionals to senior...
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Sales Compliance Specialist
3 days ago
Carmen, Philippines Asurion Full timeSales Compliance Specialist – Asurion Apply for the Sales Compliance Specialist role at Asurion. Purpose & Description The Sales Compliance Specialist is a subject matter expert that analyzes sales behavior patterns within call center, in‑home, and in‑store interactions. This role is responsible for inspecting potential compliance risk and reporting...