Moveworks Expert – Integration Specialist

2 days ago

Philippines Digile Full time
Moveworks Expert – Integration Specialist (ServiceNow ITSM & Workday HR) About the role:

We are seeking a highly skilled Moveworks Expert to lead the implementation and integration of Moveworks with ServiceNow ITSM and Workday HR platforms. The ideal candidate will have deep hands-on experience with Moveworks automation, AI workflows, and seamless integration with enterprise applications, ensuring streamlined IT and HR service delivery.

Key Responsibilities:
  • Lead the end-to-end implementation of Moveworks , including configuration, customization, and deployment.
  • Integrate Moveworks with ServiceNow ITSM and Workday HR , enabling intelligent automation for ticketing, HR queries, and self-service resolutions.
  • Collaborate with ITSM and HRIS teams to understand business processes and map them into automated workflows within Moveworks.
  • Create, manage, and optimize AI-driven conversational experiences using Moveworks’ NLP capabilities.
  • Ensure data integrity, security, and compliance during integration and operation.
  • Monitor system performance, handle issues/escalations, and provide post-deployment support.
  • Document configuration and implementation processes, best practices, and knowledge base articles.
  • Train internal teams on Moveworks capabilities and integration outcomes.
Required Skills & Experience:
  • 3+ years of hands-on experience with Moveworks (must-have).
  • Strong background in ServiceNow ITSM – incident, request, change management modules.
  • Experience integrating Moveworks with Workday HR – HR case management, employee self-service, etc.
  • Proven ability to design and implement AI-powered solutions in enterprise environments.
  • Solid understanding of ITIL processes.
  • Familiarity with REST APIs, webhooks, and other integration methods.
  • Strong problem-solving and communication skills.
  • Ability to work in a fast-paced, agile environment with cross-functional teams.
Preferred Qualifications:
  • Moveworks Certification(s) (if available).
  • ServiceNow and/or Workday Certifications.
  • Experience working in large-scale enterprise environments.
  • Exposure to additional enterprise collaboration platforms like Slack, MS Teams, etc.
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