Moveworks Developer and Administrator

3 weeks ago

Philippines Digile Full time
3 – 6 years (with hands-on Moveworks platform experience preferred) Job Summary:

We are looking for a skilled Moveworks Developer and Administrator to build, manage, and optimize AI-powered solutions on the Moveworks platform. The ideal candidate will have a blend of development and administrative expertise in Moveworks, with experience in enterprise IT service automation and conversational AI tools.

Key Responsibilities:
  • Develop and configure workflows, skills, and custom integrations on the Moveworks platform.
  • Maintain and administer Moveworks bot configurations and integrations across systems (e.g., ServiceNow, Jira, Workday, Slack, MS Teams).
  • Collaborate with stakeholders to understand automation opportunities and implement intelligent resolutions using Moveworks capabilities.
  • Monitor bot performance and continuously improve accuracy, user experience, and business outcomes.
  • Troubleshoot and resolve issues related to bot performance, data syncs, or integrations.
  • Stay up to date with Moveworks feature updates and new capabilities and recommend adoption strategies.
  • Support testing and deployment of new features and use cases.
  • Ensure security, compliance, and data integrity in all bot implementations.
Required Skills & Qualifications:
  • 3+ years of experience in Moveworks platform administration or development.
  • Strong understanding of ITSM tools like ServiceNow , Jira , or Zendesk .
  • Hands-on experience with chatbots , natural language processing (NLP) , and AI automation platforms .
  • Familiarity with Slack, Microsoft Teams, and other enterprise communication platforms.
  • Experience in REST APIs, scripting, or integration tools.
  • Strong problem-solving and analytical skills.
  • Good communication and documentation abilities.
Preferred Qualifications:
  • Experience with ticket classification, resolution automation, and conversational workflow design.
  • Prior experience with AI/ML-driven support automation tools.
  • Understanding of enterprise support operations (IT, HR, Finance).
  • Moveworks platform certifications (if available).
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