Integration/ EHR Specialist

5 days ago

Philippines SYSGEN RPO Full time

Be among the first 25 applicants

The EHR team is dedicated to developing effective technical solutions that empower our therapists to better support clients seeking assistance. We focus on integrating new features into the EHR, optimizing workflows, and configuring systems—from carriers to templates. Our responsibilities also include troubleshooting existing issues and collaborating with various departments to establish more efficient processes or integrate new technologies for our clinicians.

Key Responsibilities:

  • Help troubleshoot any EHR related issues with the existing systems or applications (across multiple departments).
  • Assist with EHR practice management and clinical system configuration.
  • Work with engineers, product designers and product managers to design, review, and build well-crafted products and features. You will be responsible for assisting with and testing new products and features in the EHR and provide improvement recommendations as needed.
  • Establish end user support service levels, working with Business leadership and IT, driving technology improvements through the eyes of the end users and management team.
  • Assist with multiple projects at one time to meet strict deadlines and goals.
  • Create clear and concise training material for team members on new applications as it relates to the EHR.
  • Understand the “why?” of what we’re building and drive the team towards simple, effective solutions from POC to production.
  • Assist with the implementation of new interfaces and enhance the existing processes to incorporate a full product lifecycle.
  • Work with business stakeholders to identify improvement opportunities in efficiency and usage of their current processes.

Skills / Qualifications

  • Highly effective, positive and empathic teammate
  • Adaptable and able to navigate a rapidly growing organization: not afraid to roll up your sleeves and tackle challenging problems and design new workflows
  • Must be able to multi-task
  • A team oriented, customer-centric working style, and an analytical mind
  • Able to determine opportunities and threats with the EHR through comprehension analysis of current and future trends. Comprehends the big picture and is able to think outside of the box
  • Must have a hunger for continuous learning opportunities and strive to share the knowledge and train other team members

Preferred but not required:

  • Experience with AdvancedMD
  • Experience with Fresh Service, Camtasia, Jira, Miro, Monday

Requirements

  • Must have minimum of 3 EHR implementation and configuration experience (clinical & billing experience is required)
  • Revenue Cycle Management Experience (Front end and Back end)
  • Must have minimum of 1 year EDI enrollment experience
  • Strong written communication and documentation skills
  • Basic Excel/Google Sheets skills
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Project Management and Information Technology
  • Industries: Staffing and Recruiting

Note: This description excludes boilerplate job board and referral text and focuses on the responsibilities and requirements specific to the Integration Specialist role.

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