Executive – Product Support Philippines

1 day ago

Philippines Datacultr Fintech Limited Full time
Designation : Executive - Product Support Philippines

Role – Executive – Product Support Philippines

Qualification – Any Graduate / Pursuing Graduation / Under Graduation

Notice Period – Immediate Joiners only

Job Category : Executive – Product Support Philippines

Role :

As a member of the Product Support team, you will maximize sustainable value for our customers and our organization through long-term customer success strategies. You will work with a targeted list of strategic customers and be responsible for ensuring successful adoption and value realization from our products. Your responsibilities include customer retention, satisfaction, and portfolio expansion.

Key Responsibilities :
  • Listen to our B2B customers’ concerns and handle product-related complaints or queries within the agreed TAT.
  • Contribute ideas to resolve customer problems and improve productivity.
  • Maintain and update customer documentation as needed.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Actively listen to customer concerns with a solution-oriented approach.
  • Manage transactions over CRM.
Key Requirements :
  • Smart freshers with a positive attitude and good command of English are encouraged to apply.
  • Must have 6 months to 3 years of experience in any Customer Support Process or Role, preferably from a Technical Process or IT company.
  • Active listening skills.
  • TAT-oriented approach.
  • Good knowledge of Microsoft Excel or Microsoft Suite is preferred.
  • Excellent interpersonal skills.
  • Flexible working hours.
  • Medical benefits.
  • Exciting work culture.
  • Professional development through upskilling.
Datacultr is a global Digital Operating System for debt collections, driving collection efficiencies, reducing delinquencies, and non-performing loans (NPLs). Since 2019, Datacultr has provided digital solutions for consumer engagement, recovery, and collections, helping organizations in consumer lending, retail, telecom, and fintech sectors. Our platform makes underserved and unbanked segments viable for providers of consumer durable loans, buy now pay later, micro-loans, nano-loans, and other unsecured loans. #J-18808-Ljbffr

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